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Network Operations Center Lead - EV Charging- REMOTE

Job Description

Who designs your future? You do! Working within our global company, you can design the career of your dreams. We have over 200 offices in 101 countries providing you the opportunity to see the world or stay in your own back yard.

Siemens eMobility® solutions is shaping the market with innovative EV charging technologies. We are dedicated to driving an open and accessible market for electric vehicles, as well as planning and implementing secure grid connections to enable further growth of EV adoption.

Interested in technology that advances our communities and enables a cleaner, more efficient environment? Interested in gaining exposure to developing the systems and smart solutions that keep cities growing, businesses flourishing and people safe? Start your career with some of the brightest minds in the industry.

Here at Siemens eMobility® solutions, we are transforming the everyday through our inclusive and rewarding work environment. Come be a part of our growing eMobility® team, where you can build and implement new products, technologies and applications!

Job Summary:
This is a key role in the organization. The Network Operations Center Lead’s primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of the organization's customer support infrastructure. The Network Operations Center Lead provides overall expertise in the network operations functions and stays abreast of new technologies emerging in the industry.

Key Responsibilities include, but are not limited to:
Strategy & Planning- Ability to define, implement and enforce the organization’s NOC policies and practices.
Leading – Provide guidance, escalation path, and forward thinking to the global EV team on customer support, tools, and processes.
Team Resource Management - Develop and mentor highly responsive and customer support teams to ensure the effective operation of the NOC. Manage tools, systems and procedures to ensure effective management of issues and customer satisfaction.
Operational Management - NOC Lead will manage and provide, as needed, hands-on technical support work related to the overall health and maintenance of the global EV Charging population. This position will perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from Senior Leadership and other Managers.

Required Skills & Abilities:
Technical competency in the following areas will be foundational for success:
• Thorough understanding of EV Chargers
• Customer Support experience
• Ability to manage and lead a team
• Underlying awareness of the bigger picture
• Willingness and ability to learn new products and network technologies quickly, often without the focus of formalized training.
• Ability to help construct a large renewal/subscription program for EV Charging SaaS
• Strong customer communication skills
• Salesforce experience

Education and Experience:
Bachelor's or Master's degree with qualifications in computer science, electrical engineering, information technology or related fields and 2 to 5 years related experience and/or training; or equivalent combination of education and experience; EV Charging experience is also a key experience field

Benefits:

In addition to the growth and development opportunities we continue to foster, we offer included benefits of flexible PTO, a matching 401K plan, health, life, vision and dental benefits, paid parental leave, and so much more.

At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company’s success. We utilize lean principles to continually improve our processes and customers’ experience. We trust and empower our employees to act as owners, make decisions and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

Can you see yourself, learning, growing, and succeeding here?

If so, we would like to meet you! Apply today and learn how you can be a part of the SIEMENS family.


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#REMOTE


Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Mid-level Professional

Full / Part time: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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