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Customer Service Engineer - Diagnostics(DX)

Job Description

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our Siemens Healthineers Malaysia team as Customer Service Engineer, Diagnostics to perform technical oriented service tasks of various scopes and supports in planning and managing these tasks.

Your tasks and responsibilities:

  • You will fulfill the customer's needs for Preventative Maintenance (PM), any updates/ upgrades, corrective service, installations and/or workshop repairs in accordance with business contractual obligations (contract obligations or billing policy)
  • You will timely complete the Service Reports with good liaison with the Customer Care Centre (CCC), management, sales, marketing and/or customers ensuring current location and job status is communicated back to Customer Call Centre
  • You will comply with all Environment & Safety (EH&S) policies, service escalation procedures and all customer requests, complaints and comments communicated to the job holder are passed to the relevant department for action
  • You will maintain personal knowledge of safety instructions and operational procedures and participate in training courses including 'self-learning', computer based and on-the-job training

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/services/customer-services

Your qualifications and experiences:

  • You hold a successfully completed Bachelor's Degree in Engineering (Bioengineering/Biomedical), Engineering (Electrical/Electronic) or equivalent
  • You have experience in service, maintenance and / or installation activities in Advance Diagnostics LD is required for this position

Your personality and skills:

  • You are a strong communicator
  • Your ability to build sound working relationships internally and with Customers will ensure success in this role
  • You are proficient in English both written and spoken
  • You able to commit on standby / oncall working schedule

Our global team:

We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.


Organization: Siemens Healthineers

Company: Siemens Healthcare Sdn. Bhd.

Experience Level: Mid-level Professional

Full / Part time: Full-time

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