Local IT Support (Spain)

Job Description

Your tasks and responsibilities:

·        End user Support for Slovakia:

o   Perform country infrastructure support

§  On/Off Boarding of users

§  Configuration support

o   Install/uninstall computer and mobile clients

o   Hardware Failure: Diagnose, Support & Coordination

§  Forward for Break fix

·        Manage IT Consumables:

o   Display, keyboards, mice, headsets, etc.

·        Mobile Voice subscription: Management & support

·        Administrative tasks:

o   Mange External vendors

o   Coordinate “In Business” IT Contacts

o   “Housekeeping”, right size Infrastructure service consumption

o   Asset management

§  Lifecycle support

§  Inventory control

o   HW catalogue

o   Contribute to knowledge management

·        IT Infrastructure Projects:

o   Roll out of centrally defined projects

o   Act as interface to central project team

o   Perform Country assigned tasks

·        Service Management

o   Ticket handling for local support

o   IT service Desk, complaints, and escalations


Your qualifications and experience:

·        Degree in Information Technology / Computer Engineering

·        Experience in managing mid-sized IT projects

·        Understanding of IT Service Management

·        Relevant certifications

o   E.g., ITIL Foundation/Practitioner, Microsoft Enterprise Administrator Expert

·        Fluent in English and Slovak languages


Your attributes and skills:

·        Able to Work in a complex organization cross boarder and able to communicate on various
levels in the organization

·        Intercultural skills

·        Team player

·        Organized and structured

·        Customer oriented

·        Proactivity

·        Availability to travel in the assigned geography

Organization: Information Technology

Company: Siemens Healthcare S.L.U. dARE, Madrid, SPA

Experience Level: Mid-level Professional

Full / Part time: Full-time

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