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Senior IT Provider Services Professional

Job Description

Join our team now at Siemens Healthineers as Senior IT Provider Services Professional in our IT Service Provider Management Team

In this role, you will be responsible for managing the relationship with Siemens Healthineers IT’s largest and most important providers including the associated contracts in the area of Application Managed Services. As a member of a cross-functional team, you will partner not only with external providers, but also with application owners, and the procurement and legal departments.  In this role, you will be challenged on a daily basis to ensure a trustful partnership with our key providers, guarantee best-in-class service performance and thus helping to fulfill the strategic needs of Siemens Healthineers IT. Your job will involve resolution of conflicts and claims through negotiation, mediation, and fact-based analysis. You will be supported by and be a part of the global Service Provider Management team and report to the Head of Services and Contract Management.

Your day-to-day will involve:
• Build, maintain and govern relationship with Siemens Healthineer’s largest providers across strategic, tactical and operational level
• Organize and Chair/Co-chair monthly provider review boards 
• Partner with our application managers, procurement, and legal team to negotiate contracts, define service level agreements and statements of work
• Direct, manage, and oversee contracts throughout their lifecycle
• Manage provider-related escalations and disputes
• Ensure transparency of provider’s financial, contractual, and service quality
• Initiate improvement plans and measures to ensure business requirements are met
• Influence development of internal procedures and processes to ensure they scale across the entire IT organization and are followed by external providers

Qualifications:
Join our team now at Siemens Healthineers as Senior IT Provider Services Professional in our IT Service Provider Management Team

In this role, you will be responsible for managing the relationship with Siemens Healthineers IT’s largest and most important providers including the associated contracts in the area of Application Managed Services. As a member of a cross-functional team, you will partner not only with external providers, but also with application owners, and the procurement and legal departments.  In this role, you will be challenged on a daily basis to ensure a trustful partnership with our key providers, guarantee best-in-class service performance and thus helping to fulfill the strategic needs of Siemens Healthineers IT. Your job will involve resolution of conflicts and claims through negotiation, mediation, and fact-based analysis. You will be supported by and be a part of the global Service Provider Management team and report to the Head of Services and Contract Management.

Qualifications:
• You have extensive experience (12+ years) delivering IT services and/or projects, as well as in working with and managing providers in complex contracts for large-scale global enterprise environments.
• You have strong communication and influencing skills, experience working with cross-functional teams and global external partners, and can effectively present to varied audiences including executives
• You are passionate about promoting a streamlined and improved provider management work environment that facilitates Siemens Healthineers’ digitalization objectives.
• You are a team-player and you have a proactive, persistent work style
• You are assertive and have strong decision-making skills. You are excited to work in an environment that values output, not reputation.
• You are data-driven and hold yourself accountable to metrics.
• You have proven to work successfully across functional, hierarchical and geographic boundaries.

• Strong organizational, analytical, communication, and leadership skills 
• Strong moderation, presentation, and negotiation skills
• Knowledge of SLA management and reporting 
• IT provider and market knowledge
• Contract and legal know-how
• Customer relationship management skills
• Affinity to numbers
• Knowledge of ITSM, ITIL, SIAM
• “Intercultural skills”
• Business (contract and negotiation) fluent in English, German a definitive plus 
• Usage of Microsoft 365, SharePoint and remote collaboration tools

Organization: Siemens Healthineers

Company: Siemens Healthcare Private Limited

Experience Level: Experienced Professional

Full / Part time: Full-time

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