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Solution Consultant - Customer Service (Philippines)

Job Description

Your role: 

In the respective area of responsibility to deliver complex value-oriented services with good quality and in accordance with company accounting standards, regulations and guidelines. To participate in GBS local and/or global improvement projects and initiatives. Provide consulting and expert services for timely completion of process project migration and SAP roll- out.

Job Responsibility:
  • Compliance & Risk Management - Participate in compliance program and internal control activities
  • Customers (& Partners) - Daily communication with customers & external partners in agreed language(s) on professional level
  • Processes - Knowledge in SAP/4 HANA / R3 processes and functionalities in Customer Service module and the integration aspects with the other modules - Executes assigned tasks and activities with high efficiency and quality following the company and customer rules, regulations, methods, policies and / or instructions (fully) -Demonstrates strong service delivery focus (fully) with customer centricity - Drives implementation of continuous improvements of services provided through analytical KPI-based approach - Implements new and updated processes - Participates in training activities and programs for new procedures, service extensions or enhancements
  • Employees / People Development: - Coaching new employees and support other team members
  • Specific for SAP Experts - Assist the team in trouble shooting and provide consulting support to the customers - Manage and resolve application related queries (including investigation, follow up, issue resolution for customers' queries) - Review the performance of the processes in GBS and recommend and follow up on the areas of improvement - Delegate technical requests to relevant technical support personnel and ensure that issues are being resolved timely (support) - Execute and assist in the data migration activities for the companies which are adopting the new SAP platform - Analyze technical feasibility of data migration requirements for the companies which are adopting the new SAP platform - Design data migration concept for the companies which are adopting the new SAP platform
Your qualifications: 
  • Typically 4-6 years of experience within service operations/ service management area (in 2 or more business processes/ areas) or country/ cluster, sector/ cross sector or corporate unit.
  • 4-6 years experience in SAP Customer Service (CS) functionality supports
  • 4-6 years experience in SAP implementation projects / Consulting will be an added advantage
  • Ability to detect, surface and resolve conflicts and creation of a positive climate for nurturing team spirit
  • Minimum 2 years required for cross border service delivery
  • Familiar with Windows applications and tools and Excel spreadsheet application
  • Proficiency in SAP Customer Service functionality
  • Ability to format and query new reports in Logistics areas
We are an equal opportunity employer and value diversity at our company. 

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status

Organization: Global Business Services

Company: Siemens, Inc.

Experience Level: Experienced Professional

Full / Part time: Full-time

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