Customer Service Support Operator

Job Description

Make your mark in our exciting world at Siemens!

We are a collection of over 372,000 minds building the future, one day at a time. 

Together, we create technologies that take society further.

We’re looking for people with the skills and vision to build a better tomorrow. Join our Smart Infrastructure Division as a Customer Services Support Operator and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.

You will be responsible for support of service operations and being the initial point of contact for customers. The scope of the role is to give a high level of customer service carrying out daily operational tasks to support the service customer base.

What are my responsibilities?

  • First line of customer support & contact on a daily basis working with the customer relationship manager to ensure KPI's/SLA's are met.
  • Administrative ownership over a set of customer accounts, ensuring customer data is kept live and accurate..
  • Receiving customer fault calls (email or phone), scheduling and dispatching the engineer within the contractual requirement to these.
  • Working within a team to ensure all duties and requirements of the whole team are met as well as individual.
  • Receiving customer fault calls (email or phone), scheduling and dispatching the engineer within the contractual requirement to these.
  • Ensuring required purchase orders are received for all reactive works and invoiced accordingly.
  • Issuing of RAMS to the customer - ensuring the detail contained is correct (Dates, Name of engineer attending, and thankyou letter and schedule of each visit is required)
  • Ensuring all engineers paperwork has been received into the office, is completed correctly and is billed as required.

What do I need to qualify for this job?
  • Experience within a customer service role, having daily contact with both internal and external stakeholders
  • Excellent Communication, verbal and written
  • Ability to create & manager customer reports (e.g. Monthly KPI reports)
  • Ability to work within a team working towards common goals and standards
  • Fire / Security knowledge preferred but not essential
  • Sap Knowledge preferred but not essential

We’ve got a lot to offer! How about you?

Siemens Smart infrastructure intelligently connects Buildings and Energy Systems to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to people's needs and helps customers use resources better.

Our benefits package includes a generous base salary. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you. We offer 26 days holiday (which increases with service), up to 10% pension contribution match, an excellent company share scheme and employee discounts just to name a few.

Siemens recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. See our flexibility culture here.

We have partnered with VERCIDA, the UK's largest diversity and inclusion focused careers site where all our vacancies are in an accessible format. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please let us know via our FAQ section here or contact the recruiter.


Organization: Smart Infrastructure

Company: Siemens plc

Experience Level: not defined

Full / Part time: Full-time

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