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IT Support Specialist (Supplyframe)

Job Description

Report To: Sr. Director of Operations I Department: Operations Team I Location: Hybrid (Austin, TX), Not Remote


Why You’ll Love Working Here: 


  • Strong track record of providing an inclusive culture of belonging and empowerment.

  • Competitive salary & bonus package in an entrepreneurial environment.

  • We pay 100% of the Health, Dental & Vision premiums for the employee; 80% for the employee’s family. Short-Term Disability (STD) & Long-Term Disability (LTD) are provided and 100% covered by the company.

  • We offer PTO (17 days for the 1st 5 years of employment) & up to 10 company paid holidays.

  • Flexible schedules and work-from-home opportunities; casual dress environment. 


What You’ll Be Doing: 


Supplyframe, recently acquired by Siemens, is looking for an experienced mid-level IT Support Specialist. This person should be self-driven, eager to learn and ready to adapt to our growing company and IT team. Responsibilities include day-to-day field support for all the IT needs of a globally distributed corporate workforce, primarily supporting Apple computers and applications, employee account management, mobile device management, security, and networking. 

  • Support our growing IT needs, specifically with Apple laptops/devices

  • Employee account management for a wide array of applications

  • Mobile device management, inventory, and security

  • Support the needs of the global workforce in connectivity requirements

  • Be on call to troubleshoot and resolve IT/network-related incidents

  • Potential domestic or international travel on a quarterly basis

  • Learn, grow and develop your skills

We provide a supportive environment to help you develop and advance your skills. We also offer opportunities to attend work related learning conferences! 

Who/What We Are Looking For:

  • A degree is preferred and/or at least 2 years of relevant experience required.

  • Extensive Apple IT expertise (certifications, experience or working at Apple)

  • Administrator level experience with Microsoft Office 365 and Teams

  • Administrator level experience working with Google Workspaces 

  • Experience with Jamf or comparable mobile device management tools

  • CompTIA network+, JNCIA, CCNA  or any comparable network certifications/experience.

  • The ability to communicate effectively and manage expectations with customers of the networking infrastructure

  • Demonstrate leadership and self-starter abilities as well as lateral thinking and creative problem solving

  • Strong communication and interpersonal skills; passionate about technology, learning new skills and challenging yourself

 

The salary range for this position is $75K-$80K.


At Siemens we are always challenging ourselves to build a better future.  We need the most innovative and diverse Digital Minds to develop tomorrow’s reality.  Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds


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Organization: Digital Industries

Company: Supplyframe, Inc.

Experience Level: Mid-level Professional

Full / Part time: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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