Senior Service Specialist - Smart Buildings / Automation - Remote

Job Description


Who We Are | Our Culture:

Siemens Smart Infrastructure connects energy systems and buildings to adapt and evolve the way we live and work through high-profile construction and infrastructure projects such as airports, pharmaceutical plants, data centers, stadiums, universities, military bases, and hospitals.

We live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.


What you will do for Siemens:

Performing remote analysis and troubleshooting on systems and devices related to Building Automation, and providing

initial solutions to issues on installations. Connecting-up installations to the Remote Digital Service Center and interfacing

with Service Engineers, Specialists and customers. Generating reports on installation performance to pro-actively inform

customers on plant state of health.

Smart Infrastructure



  • Troubleshoots any network, software, programming and/or system malfunctions remotely or by telephone with primary emphasis and knowledge of Siemens Building Automation Systems and integrated products
  • Event / alarm (fault) monitoring and energy service dispatching. Operating BACS (Building Automation Control Systems)
  • Energy monitoring and investigate issues
  • Initial set up tasks and lifecycle maintenance and corrective action tasks for Data Driven Services
  • Understand benchmarks and KPIs
  • Implement BACS "initial" optimization measures (BPO)
  • Maintain activities, records and documentation
  • Administer cRSP and CWP connections and Navigator proxy installation and setup
  • Run diagnostic tools, performance tools and customer reports
  • Proven Outcomes reporting
  • Administer online data base backup tools and reports
  • Works with customer IT administrators to explain and install Siemens tools used to pull data from customer networks or
  • tools used to access Siemens BACS systems to perform corrective or PM maintenance
  • Complaint handling
  • Digital Service Specialist and Field Specialist Support


  • Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons
  • High school degree, state-recognized GED, or state-recognized high school proficiency exam
  • 5+ years of technical experience in related field required
  • Prior Building Automation Controls / Building Technologies experience
  • HVAC training and knowledge
  • Ability to work independently
  • Ability to teach and coach team members
  • Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization

Preferred Qualifications:

  • Associates degree or 1-2 years of vocational technical training preferred
  • Specialized skill training/certification may be required


  • Competitive salary based on qualifications
  • Health, dental, and vision plans with options
  • Matching 401(k)
  • Competitive paid time off plan, holidays, and floating holidays
  • Paid parental leave
  • Company cell phone and laptop
  • Extensive product training and professional career development
  • Education and tuition reimbursement programs available
  • Overtime, on-call pay, and company uniform and vehicle for eligible positions



#LI-POST Hvac controls, building controls, building automation, programming, field technician, heating, ventilation, air conditioning, direct digital control, apogee, desigo, modbus, tridium, controls, commissioning, lonworks, bacnet, ddc, bau, bms, building management, mechanical systems, system integration

Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Experienced Professional

Full / Part time: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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