IT user engagement professional

Job Description

The role will focus on ensuring the effective use of our IT standards while complying with all relevant company policies. Consulting, user support, IT asset management and infrastructure coordination. Escalation instance and interface with helpdesk and provider. Active stakeholder management at the facility as "SMO IT's Face to the Mobility End Users".

Areas of Responsibility

  • User support and information regarding Workplace IT 
  • Management of the IT asset lifecycle in the area of Workplace IT and SW licenses (including ordering, all hardware categories as well as related services such as mobile communications)
  • IT equipment ordering and issuing 
  • Ordering/issuing user accounts and onboarding packages 
  • Onsite support of employees with IT hardware (computers and smartphones) installation-set up and problems 
  • Client installations 
  • End user support for walk-in 
  • Support LAN Campus issues 
  • Support of all users for optimal use of Siemens (Mobility) IT Services 
  • IT demand management for all SMO sites in the area of responsibility 
  • Active stakeholder management at employee and management level 
  • Development and management of user expectations and satisfaction 
  • Support of regional and global projects and initiatives regarding roll-out and onsite specifics 
  • Handling of (major) incidents and problems related to the site 
  • Cooperation User Engagement Specialists of other plants and locations in the region 
  • Handling of Information Security issues on behalf of Cybersecurity 
  • Control / monitoring of service providers 
  • Support on issues related to access rights for profiles and services 
  • Investment planning for Workplace IT in cooperation with the business units
  • Computer science, IT
  • HTL, but Bachelor University / University of applied science (FH) preferable
  • High level competence in the area of PC, operating systems and network 
  • IT processes (e.g. ITIL, other industry standards) 
  • User support 
  • English: min B2 according to European reference framework
  • Min 2 years work experience 
  • Experience in end-user support, helpdesk, IT infrastructure issues 
  • Incident and problem management 
  • Work in international teams 
  • Strong communication skills 
  • Result and quality oriented 
  • Customer orientation 
  • Flexibility

Organization: Siemens Mobility

Company: Siemens Mobility d.o.o. Cerovac

Experience Level: Early Professional

Full / Part time: Full-time

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