Job Description

The time to change is now!   

It is time to build a sustainable future and define how we evolve through technology with purpose.   

At Lisbon Tech Hub we create value in the business digital transition, from Portugal to the world, and IT solutions with purpose. Our team has more than 1300 experts working in areas such as Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management and IT Strategy & User Experience.  

Lisbon Tech Hub innovates, designs, transforms the information technology solutions and services for Siemens through our delivery units.   

Transforming our future starts with every day!  

Lisbon Tech Hub is the home of the new technologists - Dream Builders, Impact Creators & Future Makers.   

Are you one of them? Join us!  

What role will you play?
  • Maintaining and making standard configurations on the existing set-up based on new insights or organizational changes, monitoring interfaces and automated tasks, maintaining authorizations, and filing activities and data in the Planon application;
  • Change Management to ensure that changes are initiated, evaluated, prioritized, planned, tested, implemented and documented in a controlled manner.
  • Making and maintaining document templates and writing Use Cases;
  • Defining and creating report in accordance to the user requirements;
  • Thorough and efficient communication via the ticketing tool with Key Users;
  • Further business process automatization via IT
  • Enable and build up IoT Solutions for Siemens
  • Digital Solutions for Building Automation with SRE (intelligent Workspace) 

We are looking for: 
  • Fluent in English (mandatory)
  • Experience in SaaS support
  • Experience in SaaS functional configuration
  • Planon knowledge is highly preferred but not required
  • Experience in Help Desk / Service Support
  • IT Infrastructure library (ITIL) certification, would be desirable
  • Ability to learn customer support processes and techniques and provide valuable input where applicable
  • Experience with Microsoft Office
  • Professional experience in IT departments support functions, would be desirable 
  • Basic accounting principles, would be desirable
  • Basic SAP knowledge, would be desirable 

What makes us proud as an employer: 
  • The Biggest of Tech Portugal -Technology Production Category (Awarded by Exame Informática and Visão Magazines) 
  • Top Companies to work in Portugal (Awarded by LinkedIn) 
  • Healthy Workplaces Award - 3rd large corporations (Awarded by Portuguese Psychologists’ Association) 
  • Most ESG responsible company in Tech/Industrial Sector (Awarded by Merco Corporate Reputation Monitor) 
  • 2nd Best Engineering Company (Awarded by Teamlyzer, biggest portuguese tech community platform) 

We are thrilled to have: 

A hybrid working model with a flexible working hours policy in order to promote work life balance. A budget for setting up a home office, health insurance, possibility to have a sabbatical leave or non-paid time off and a financial support program for your studies. 

You also have a medical center on the premises, sports groups, 2 days volunteering, access to e-learning platforms (Learnlight, Linkedin Learning and more) and discounts with partners. 

To all these benefits we add the possibility to work in a fresh, relaxed, and always motivated environment 

#Siemens #LXTechHub #ITMakesUsMove  

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool! 

Organization: Information Technology

Company: Siemens S.A.

Experience Level: Experienced Professional

Full / Part time: Full-time

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