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Customer Service Engineer - MR & CT 2nd Shift, Northern NJ area, NJ

Job Description

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.  For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Customer Service Engineer 1.

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers

This is a role well suited to an ambitious professional, looking for the next step in their career. As a CSE 1, you will be responsible for:

  • You support incident repair by mobile phone, applications, ticket system, e-mail and/or onsite representation to communicate and ensure rapid customer service response.
  • You prioritize problems and follow escalation guidelines with prompt attention to internal and external requests while ensuring the highest adherence to safety and regulatory procedures without fail.
  • You demonstrate high degree of technical expertise for software, mechanical, electronic, and/or operational aspects of designated Siemens Healthineers medical devices; you can positively communicate forecasted and actual repair responses for market customers.
  • You internalize Siemens’ Principles of Healthineers with an individual, focused effort to improve the organization as a team to GROW customer and peer loyalty.
  • To find out more about the specific business, have a look at https://www.healthcare.siemens.com/services/customer-services

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

  • Minimum Technical Degree or Equivalent Experience
  • Experience in testing, repairing and maintaining capital medical equipment
  • Strong electronics and computer background needed
  • Previous experience with the following preferred: Imaging equipment (MRI/CT)
  • 3-5 years of field service experience is preferred.
  • Following integration period as determined by Service Management, individual will be required to work 2nd or 3rd Shift as required. Also, willing to work different shifts as business needs dictate, including willingness to work overtime as required.
  • Required to live in New Jersey
  • Strong customer service and communication skills
  • Must be proficient in the use of tools and service test equipment
  • Valid driver's license and good driving record required.
  • Must be able to work both individually and in an established team setting
  • Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification.

Required skills to have for the success of this role

  • You have 3-5 years experience within service/installation of the related Healthcare systems portfolio.
  • Technical or university diploma/degree in clinical science or equivalent in a relevant life sciences subject, or equivalent education and work experience. Qualifications in related field in medical devices will be an added advantage.
  • You have knowledge of Clinical/Scientific Workflow within the customer environment is advantageous

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.


Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Mid-level Professional

Full / Part time: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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