Service Integration Manager (m/f/x)

Job Description

The time to change is now!   

It is time to build a sustainable future and define how we evolve through technology with purpose.   

At Lisbon Tech Hub we create value in the business digital transition, from Portugal to the world, and IT solutions with purpose. Our team has more than 1300 experts working in areas such as Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management and IT Strategy & User Experience.  

Lisbon Tech Hub innovates, designs, transforms the information technology solutions and services for Siemens through our delivery units.   

Transforming our future starts with every day!  

Lisbon Tech Hub is the home of the new technologists - Dream Builders, Impact Creators & Future Makers.   

Are you one of them? Join us! 

What role will you play? 
  • The overall accountability for defining the service, ensuring the service meets the business need and are delivered in accordance with agreed business requirements, and managing the service lifecycle
  • Ensure Service Quality of the service within the area of responsibility on a day-to-day basis
  • Make certain the implementation of services is aligned with the agreed stakeholders
  • Act as the product owner form and agile Service development point.
  • Coordinate service development and implementation as a Product Owner (setting up User and aligning stories, testing of developments, support defect analysis)
  • Drive rollout of the respective service across GBS
  • Continuous service improvements and enhancement
  • Ensure service quality (e.g. incident, problem, performance, capacity, or escalation management)
  • Contribute to the implementation of knowledge management standards by gathering, analyzing, sorting, and sharing relevant information.

We are looking for:
  • Completed university degree in Computer Science or other equivalent disciplines and at least 7 years of experience.
  • Bachelor’s Degree in Computer Science, Information Technology or related fields
  • At least 3 to 4 years of proven working experience as a Service manager in the information technology sector
  • Knowledge on ITIL Service Management processes
  • Knowledge on Service Orchestration aspects
  • Knowledge on Agile Development
  • Knowledge on Service Now
  • Used to act in an international environment with virtual teams
  • Strong analytical capabilities needed to be able to overlook the complex integration aspects and dependencies.
  • Communication skills (Service Manager, Service Provider, BA, Developers)
  • Customer orientation
  • Organizational skills

What makes us proud as an employer: 
  • The Biggest of Tech Portugal -Technology Production Category (Awarded by Exame Informática and Visão Magazines) 
  • Top Companies to work in Portugal (Awarded by LinkedIn) 
  • Healthy Workplaces Award - 3rd large corporations (Awarded by Portuguese Psychologists’ Association) 
  • Most ESG responsible company in Tech/Industrial Sector (Awarded by Merco Corporate Reputation Monitor) 
  • 2nd Best Engineering Company (Awarded by Teamlyzer, biggest portuguese tech community platform) 

We are thrilled to have: 

A hybrid working model with a flexible working hours policy in order to promote work life balance. A budget for setting up a home office, health insurance, possibility to have a sabbatical leave or non-paid time off and a financial support program for your studies. 

You also have a medical center on the premises, sports groups, 2 days volunteering, access to e-learning platforms (Learnlight, Linkedin Learning and more) and discounts with partners. 

To all these benefits we add the possibility to work in a fresh, relaxed, and always motivated environment 

#Siemens #LXTechHub #ITMakesUsMove  

Organization: Global Business Services

Company: Siemens S.A.

Experience Level: Experienced Professional

Full / Part time: Full-time

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