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Field Service Technician / Technical Advisor

Job Description

Rail systems must do one thing above all: run. With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems' highest reliability and availability: 100% Railability.

Good service means that we are there for our partners and customers when they need us – and even beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

We seek to fill a Field Service Technician position in Los Angeles, CA, to plan, prioritize, coordinate, and handle all phases of the maintenance activities of our SIEMENS CHARGER locomotives. You will also be responsible for scheduling maintenance activities with our customers, training their maintenance personnel, and advising them on the best maintenance techniques.

Setting a safe work environment and proactively professionally supporting our customers is crucial to the Career. You will interact with the operational, engineering, dispatching, and financial departments for the railroad's safe, cost-effective, and efficient operations. Weekly shift hours can change based upon customer schedule and maintenance needs, with regular overtime. There will be occasional long days and weekends required for this position.

This position will collaborate with the Field Service Site Lead and focus on:

  1. Ensuring technical and material support to the customer & our Charger Locomotives.
  2. Providing a positive customer service experience to the customer.
  3. Maintaining ongoing, effective communication with all internal and external relevant parties.
What your day-to-day will look like:
  • Establish a rapport with Customer management and maintenance facility personnel.
  • Ensure the provision of high-quality technical advice to the customer's maintenance workforce to improve the equipment reliability of the Charger fleet.
  • Ensure responsiveness and support to completing all troubleshooting and repairs assigned to service requests.
  • Ensure the delivery of ongoing system operation training for the customers.
  • Identify Non-conformance issues and improvement recommendations.
  • Assists the local staff in assigned troubleshooting and repair works.
  • Ensure accurate communication between the customer, our Rail Support Center, and the field team.
  • Be the Conduit to the field - conducts regular meetings with field personnel and managers to share company information, updates, etc.
  • Work with 3rd party vendors, such as Cummins, to ensure proper operation of vendor components installed on the locomotive.
  • Continually progress customers' maintenance practices to support the Charger locomotive as intended by the manual.
For your safety, we require:
  • Associate degree in an engineering discipline or a minimum of 5 or more years of experience working in an industrial or maintenance environment.
  • Knowledge of the supervised workgroup's fundamental concepts, practices, and procedures (s).
  • Excellent English language technical communication skills in speaking, reading, and writing.
  • Must possess proven skills with all Microsoft Office (including Excel/Word/Access/PowerPoint) products.
  • Required travel: 10%
  • Candidates with experience in rolling stock (railroad) maintenance and commissioning or other rail-related experience will be preferred.
  • Knowledge of Railroad Regulatory, FRA requirements, and guidelines.
Why you'll love working for Siemens:
  • Freedom and healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1
  • Solve the world's most significant problems – Be part of exciting and innovative projects.
  • Engaging, ambitious, and fast-evolving, pioneering technological environment.
  • Competitive total rewards package.
  • Please contribute to our social responsibility initiatives focused on access to education, access to technology, sustaining communities, and positively impacting the community.
  • Opportunities to contribute your innovative ideas and get paid for them! Please take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning.
  • Employee perks and discounts in addition to our 401k match and generous Paid Time Off

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

This job is based in Los Angeles, CA.    Siemens offers a variety of health and wellness benefits to employees.  Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html.  The base salary range for this position in Los Angeles, CA is  $66,225 - $110,375.

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Organization: Siemens Mobility

Company: Siemens Mobility, Inc

Experience Level: Early Professional

Full / Part time: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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