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Technical Support Engineer L2 - eMobility NOC

Job Description

Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.

Join us! We Make Real What Matters. This Is Your Role.

We don't need superheroes, just super minds!

Detailed Tasks/ Roles:
  • Analyze and solve various customer issues/bugs and act as the liaison between our customers and product teams.
  • Offer technical support to customers and peers by diving deeper into the technicalities of both our hardware and software of products.
  • Offer day-to-day support to our field service experts in the regions.
  • Resolve customer / partner's issues on charging hardware during operations, installation & commissioning's.
  • Reproduce issues in-house with aim to develop solutions to the issues.
  • Work within customer SLAs to ensure timely response and solutions are presented and updated.
  • Performing root cause analysis on new issues faced.
  • Ensure proper escalation of issues and follow up.
  • Document and follow-up with technical incidents including providing feedback to the relevant teams internally (i.e. Quality, Supply Chain, L3 Support, Project Management).
  • Develop a deep technical understanding of the product and its lifecycle.
  • Become an expert in e-mobility and grow within the department.
Requirement:
  • Bachelor's degree in a technical field (electrical engineering, electronics, mechanical engineering or similar) or Computer application computer science.
  • Excellent communication, analytical, troubleshooting, and problem-solving skills.
  • Experience in service support using help desk software, remote support tools and CRM software (Microsoft Dynamics, Salesforce, JIRA, etc.)
  • Experience in the field of network technology, cloud applications and backend systems and ideally in electromobility will be an added advantage
  • Strong customer-centric mindset, willingness to help others
  • Ability to influence and empathize with remote teams
  • 2+ years of experience in engineering and / or technical support will be an added positive
  • Fluency in English and if you bring any other language with you (like German, French, Spanish, etc) it will be an advantage

We’ve got quite a lot to offer. How about you?

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow

Find out more about Smart Infrastructure at: https://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html and about Siemens careers at: www.siemens.com/careers


Organization: Smart Infrastructure

Company: Siemens Limited

Experience Level: Experienced Professional

Full / Part time: Full-time

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