Laboratory Technician 4 - Customer Escalations Technical Operations

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.  For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Laboratory Technician to participate in and investigate customer escalations, manufacturing issues, and support the critical business needs of the New Platform project.

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers.  

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Laboratory Technician 4, you will be responsible for:

• Carrying out investigations and helping implement corrective and preventive actions
• Participating in the design of experiments
• Performing data analysis and writing internal reports and documentation
• Performing customer investigations following written protocols and assisting in the preparation of summary reports for escalations.
• Working in the laboratory operating the Centaur family and Atellica instruments with serum and other biological fluids of human and animal origin 

This position includes the handling of all types of materials, including hazardous and DEA (Drug Enforcement Agency) controlled materials.

Required Education, Skills & Experience: 

• BS in Medical Technology, Biology, Biochemistry, Chemistry, Pre-Med, Healthcare
• Minimum: 3+ Years of related experience
• Demonstrated experience of following standard operating procedures such as buffer or reagent preparation and other lab techniques
• Strong work ethic, excellent written and communication skills
• Must be flexible and demonstrate the ability to switch priorities to meet business needs
• Proficiency with Microsoft Office
• Must successfully pass a DEA background check. 

Preferred Education, Skills & Experience:

• Good understanding and knowledge of polyclonal and monoclonal antibodies and principles of immunodiagnostic technology as well as experience with immunoassays
• Protein chemistry and chromatography knowledge and experience
• Experience with automated immunoassay analyzers and/or ELISA and chemiluminescent technology
• Proficiency with Statistical Software such as Minitab
• Industrial diagnostic test development or support, Clinical Laboratory; Medical Technologist experience 

Qualified Applicants must be legally authorized for employment in the United States and will not require employer sponsored work authorization now or in the future for employment, i.e. H1B visa.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

Beware of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about 

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. Why you’ll love working for Siemens Healthineers

• Be part of exciting and innovative projects that help solve some of the world’s most significant health problems.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career.
• Competitive total rewards package.
• Contribute to our social responsibility initiatives focused on access to education and technology, and sustainability, making a positive impact on communities.
• Participate in our celebrations and social events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.

We are globally recognized as an Employer of Choice, but don’t just take our word for it. Here are some of our most recent awards and recognition:

• Great Place to Work Certified 2021
• Best Places to Work for LGBTQ Equality
• Best for Vets Employers by Military Times
• Glassdoor Employer Rating: 4.0

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