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Sales Operations Specialist

Job Description

We are Siemens

Siemens DISW is a world-leading provider of product lifecycle management and manufacturing operations management software. We help thousands of companies realise innovation by optimising their processes, from planning and development through manufacturing, production and support. Siemens DISW is a business unit of the Siemens Digital Industries Division. Driven by a deep understanding of what it takes to deliver successful product.

Help our customers transform their business with our world-leading technology!

Siemens DI CS has recently acquired Senseye; - a company that offers a predictive maintenance tool for customer critical assets. We are looking to hire a Sale Operations Specialist to work with the teams to support the Opportunity to Order function for Senseye. This covers the areas of quote creation, proposal generation, order packet validation, process and tools, global policies, pricing agreements, sales forecasting and tracking as well as Partners. The aim is to grow the opportunities so that you are processing c.80 commercial proposals a month.

What we're looking for:

As the Sales Operations Specialist you will support the Global Sales teams in the creation and completion of customer commercial engagements to delivery long-term account revenue growth and customer success within the DI CS Organisation. This role will be hired and hosted within the DI Software business to enable you to leverage the software sales organisation and systems but will report into the DI CS business.

Areas of responsibility:

·       Quote and Order standard process

·       Supports the Sales Teams in the creation and delivery to customer of proposals and quotes. This may include situational analysis and the creation of multiple commercial options to meet different objectives

·       O2O Workflows. Supports and monitors the entire O2O process from submission, workflow, approval (ensure approval justifications are collected, clean orders are checked off) to CAA acceptance with final delivery, billing and revenue recognition

·       Assists sales teams to ensure requirements for order submission are fulfilled (e.g. payer and credit limit set up, EES requirements, ECC / Damex requirements etc.)

·       Handles or coordinates complex queries on products, pricing, licensing, install data including non-standard, trade-in or 3rd party products

·       Checks billing status and notifies sales or finance to send invoice with address in local language as needed. Same for Hardware delivery, as needed.

·       Review of manual orders to ensure clean order submission (COD, EULA, PST, GSLA, PO...., policy clearance and sign off)

What you'll bring: Experience with end user support

Experience with VMware Virtualisation

Experience to Windows Server 2012R2+

Experience with Active Directory/LDAP

Networking and troubleshooting experience

Office 365

Firewall & Router knowledge

Diagnostic skills

Cyber Security

Backup & DR

SAN & NAS

Layer 2 & 3 switches

VOIP

·       Process and Tools

·       Understands company processes and policies related to sales

·       Proficient in Corporate tools - CRM and O2O

·       Participates in UAT, identifies and clarifies issues and/or enhancement requests.

·       Assists in local deployment including notification and guidance to local internal users and partners

·       Coordinates with zone support team for new users, partners or organizational change set up

·       Provides tools support to local users

·       Conducts training and knowledge transfer to local users (new user, refresh training as appropriate)

·       Global Policies

·       Be familiar with Corporate Policies (High Gear) and performs policy validation and collection of approvals ahead of time. This also includes facilitation of the contract and legal bidding document approval as needed.

·       Pricing Agreement

·       Be responsible for maintaining pricing agreements in Vendavo.

·       Sales Forecasting & Tracking

·       Maintains and updates order tracking list

·       Assists in reporting and forecast process

·       Partner Support

·       Performs Partner support (i.e. login for partners, training to partners etc.).

·       Involved in the Partner onboarding, termination process, reseller agreement, quarterly performance points (PFP) analysis, partner Transfer Price and MDF process.

Requirements:

·       Experience working in a Sales Operations (or similar) position within the Software industry would be hugely advantageous

·       A problem-solving mindset for complex analysis of policy, workflows, process and system tools and transactions to facilitate timely and accurate transactions that comply with prevailing policy and process guidelines and business boundaries

·       Familiarity of transactional processing of Quote and/or proposal activities in adherence with prescribed policy and processes.

·       Knowledge of reporting/forecast process; training/knowledge transfer to internal/external; support EES/ECC; process improvement engagement as an active participant.

·       Able to handle competing demands and prioritise effectively

·       Competent communication skills (verbal and written) to both engage and influence people, building strong networks

·       Ability to operate as a team player, collaborating effectively with a wide range of colleagues, both locally and globally, and on occasion, customers.

·       Good working level of maths– e.g. for computing percentage price changes

·       A drive to take ownership and deliver successful outcomes for both Siemens and our customers

Nice to have:

·       University degree level standard or relevant extended industrial relevant experience.

·       Typically requires a minimum of 2-4 years’ experience in an Opportunity to Order role.

·       Experience achieved in a Multi-National company environment.

·       Proficient in use of Salesforce

·       Basic use of Microsoft Excel – e.g. understanding numerical data, applying simple formulas and data validation

·       Experience of O2O would be beneficial

Join our Digital World

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, private healthcare and actively support working from home.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At Siemens, we are always challenging ourselves to build a better future. We have some of the most inquisitive minds working across the world, re-imagining the future and doing outstanding things. Join our Talent Community today and let's stay connected in areas that interest you: https://new.siemens.com/global/en/company/jobs/digital-minds.html

Siemens Software. Where today meets tomorrow

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Organization: Digital Industries

Company: Siemens Industry Software Limited

Experience Level: Experienced Professional

Full / Part time: Full-time

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