Service Operations Manager – Smart Buildings – Level II

Service Operations Manager – Smart Buildings – Level II                                 

Who designs your future? You do.

Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!

Join our team!  Recognized by Fortune as World’s Most Admired Companies 2022

Our Culture:
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

Come meet our SE Zone team!

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What you will do for Siemens Smart Infrastructure:
Our Smart Buildings help to create efficient, safe, responsive, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve peoples’ lives. Our New Orleans branch is currently searching for a Service Operations Manager II. This position leads the performance of all service work for building automation, fire, life safety, and security systems. The right candidate will coordinate all activities for service agreements, service migration and installed projects, and Time & Materials (T&M) work to provide on-time delivery and ensure customer expectations and commitments are met. .

Responsibilities:

·       Oversee the hiring, supervision, training, and mentoring of service teams through goal setting, performance monitoring, employee review meetings, and scheduling of formal training.

·        Manage revenue, gross margin, and absorption to achieve monthly and annual business plan projections and forecasts.

·        Drive expansion of chargeable opportunities, including T&M, system upgrades, and service contracts,

·        Ensure quality assurance activities are completed, such as sales-to-service and projects-to-service turnover including final project walkthroughs, service agreement scope reviews, and final information turnover to inspection team.

·        Support contract profitability through cost containment procedures and processes.

·        Ensure contract requirements are met and performed to a high standard. 

·        Develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications.

·        Determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs.

·        Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements. Ensure employees are properly trained on safety requirements.

·        Enforce adherence to organizational processes, tools, and workflow standards. 

Qualifications:

• Associate degree from a two-year college or technical school; Bachelor’s degree preferred
• Experience supervising teams; 2+ years preferred
• Industry experience with strategic planning, contracting, project management, account management, and all aspects of general business management
• Solid understanding of financial reporting with ability to apply cost control measures
• Familiarity or experience with HVAC, Building Automation, Fire Alarm, or Security Systems
• Excellent organizational and interpersonal skills
• Proficient in Microsoft Office  
• Good verbal and written communication skills in English
• Must be 21 years of age and possess a valid driver's license with limited violations

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Benefits:

• Competitive salary based on qualifications
• Health, dental, and vision plans with options
• Matching 401(k)
• Competitive paid time off plan, holidays, and floating holidays
• Paid parental leave
• Company cell phone and laptop
• Extensive product training and professional career development
• Education and tuition reimbursement programs available
• Overtime, on-call pay, and company uniform and vehicle for eligible positions

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, domestic partner status, disability, weight, height or AIDS/HIV status, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.