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Customer Account Lifecycle Analyst

Job Description

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.  For everyone. Everywhere.

 

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Customer Account Lifecycle Analyst. This is a hybrid role that can be based out of our Malvern, PA or Cary, NC office.

 

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

 

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers. 

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Account Lifecycle Analyst, you will be responsible for:

Residing in the Customer Finance Organization, the Customer Account Lifecycle Analyst manages a territory’s or group of customers’ asset records for the lifecycle of the contract and/or T&M service events to ensure maximum revenue recognition and customer satisfaction.

We are seeking professionals with project management and process improvement skills to passionately own their client groups and strive for accuracy and continuous improvement with how contracts and T&M events are managed – with both the internal processes and the client relationships. The successful candidate must also understand basic finance and accounting principles to understand the impact of how contracts are administered. Digitalization is increasingly transforming the way our customer contracts are administered, with robotic process automation (RPA) streamlining operations, interpreting applications for processing transactions, manipulating data, triggering responses, and communicating with other digital systems. While this position does not require the ability to program robotic processes, it requires an understanding of how RPA’s work to be able to analyze and problem-solve system performance.  

Key Responsibilities

  • Own the order-to-invoice relationship with external customers for asset, service contract and T&M events.
  • In conjunction with the RPA processes, identify gaps/inefficiencies in the RPA solution; apply structured problem-solving techniques to drive process solutions and improvements.
  • Monitor, track and report RPA performance for continuous improvement.  
  • Analyze data and formulate findings in PowerBI dashboards to drive process improvement.
  • Partner with Quality team to identify adverse trends and systemic issues to ensure accurate root-cause analysis.
  • Conduct and support problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies
  • Lead improvement projects within the organization
  • Participate in roll-out, training and communication of process improvements and projects
  • Write detailed business requirements documents 
  • Execute Proof of Concept (PoCs) and Proof of Value (POVs)
  • Identify and apply innovative technical solutions to perform mass updates of contracts, service agreements, asset data, etc.
  • Build relationships with internal customers such as Sales Reps, Regional Service Managers; Performance Controlling; Service and Sales Executives to effectively manage assigned territory.  Interactions will be with both country and global colleagues.
  • Collaborate with Collections department as needed to facilitate payment from customers for disputed invoices
  • Develop solid understanding of IT landscape and ability to comprehend/translate IT infrastructure.
  • Understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies.
  • Ensure accuracy of books and records.

Required Knowledge/Skills and Experience

  • We will consider all levels of experience for these positions
  • Experience with business process improvement, digitalization, or similar functions.
  • Demonstrated analytical skills, with ability to apply problem solving techniques, creativity, and critical thinking to drive continuous improvement
  • Demonstrated understanding of basic accounting and finance principles.
  • Ability to work with business analytics tools, conduct data analysis and recommend solutions
  • Ability to evaluate and support implementation of new tools
  • Proven ability to manage projects/tasks to ensure timely delivery with high quality results
  • Adaptable to change, and work well within a team environment
  • Proficient with MS Office tools (Excel required; PowerApps preferred)
  • Strong interpersonal skills
  • Demonstrated ownership and accountability 
  • Ability to work with all levels of the organization, 
  • Strong change management capability 

Preferred Education

·        BS/BA in business or related fields preferred.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

Beware of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.  

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

*LI-WC1


Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Early Professional

Full / Part time: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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