Customer Service Engineer

Job Description

Customer Service Engineer – North West

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Siemens Healthineers is recruiting for a Customer Service Engineer in the North West. This is a full-time field role, covering the North West area around Manchester and Liverpool. It involves considerable independence travelling to and working at customer sites. The role comes with a favourable salary, bonus, and benefits package such as subsistence allowance to support daily meals, company car, private medical cover and attractive pension scheme. The role also has a clear career progression pathway which can be explained further during the interview process.

Working in cooperation with the Customer Care Centre, you will carry out service, maintenance, updates and installation of Siemens Healthineers products and assist under supervision with other products.

In your first few weeks in this Customer Service Engineer role, you can expect to:

  • Ensure material parts are processed in accordance with policy
  • Maintain all test equipment, tools and company property in good and working order
  • Escalate situations as appropriate where customer satisfaction is compromised or contractual obligations are unlikely to be met
  • Maintain good communications and team working with all Managers and Colleagues.

To qualify for this job, you will need an HNC/HND in Electronics or Engineering. Ideally, you will have previous field service experience where you have undertaken fault finding on electronic or medical equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills.

In return for your skill and commitment, you will receive a generous salary and a benefits package including subsistence allowance to support daily meals, company car, access to flexible benefits from private medical insurance to financial guidance, 24/7 employee assistance programme and access to career development opportunities.

Our global team:

We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing.

Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Organization: Siemens Healthineers

Company: Siemens Healthcare Limited

Experience Level: Experienced Professional

Full / Part time: Full-time

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