IT Support Specialist – Corporate Services EDI

Job Description

The EDI Support Specialist position covers the functional responsibility for the rollout and support of the Siemens EDI Service portfolio elements.

Do you have experience with EDI-related processes? Or do you have experience with IT customer support?

Do you like to communicate with internal and external partners in German and English?
Would you like to grow in IT / EDI?

Then join our team and help us support our internal and external partners worldwide!

You will support us in the following tasks:

• Daily support, maintenance and optimization of the existing corporate services integrations and the main point of contact for all integration-related questions raised by internal and external partners via email and/or phone

• Analysis, conception, implementation, and project management for new corporate services integration projects

• Overall responsibility for the end-to-end processing of service requests within defined response and resolution time frames

• User support for system-related requests via phone and email

• Update and maintenance of technical and organizational data in the EDI applications

• Provision of WebEDI support for all partners who are connected to the Siemens corporate services collaboration portal

• Active contribution to the continuous optimization of the Siemens EDI integration processes

• Data evaluations for assigned partners

Who are we looking for?

• Successfully completed vocational training in Information Technology or comparable qualification with at least 3 years of professional experience in the area of EDI or/and IT Customer Support

• German language: B2 Upper Intermediate in reading, writing, and speaking

• English language: C1 Advanced in reading, writing, and speaking

• General understanding of Enterprise IT and IT applications and advanced knowhow in IT terminology

• Basic knowledge in EDI standards EDIFACT, IDOC, XML, CSV and EDI Transfer protocols OFTP2, FTP/SFTP, HTTP/HTTPS, AS2, AS4

• Basic experience in P2P (Purchase-to-Pay) processes is mandatory

• Computer proficiency in Microsoft Office (Excel, Word, PowerPoint), Outlook, Teams, SharePoint

• Advanced experience in IT-related 1st and 2nd-level customer support

• Ability to express oneself clearly, listen, be emphatic, and deal with the partner's problem in an objective and focused manner

• Strong analytical skills and a structured, conceptual way of working with a high sense of responsibility

• Team spirit, sociable, cooperative, and customer-oriented

What can we offer:

• 5 weeks of vacation

• Core working hours

• Home office and company nursery schools in Prague for better work-life balance

• An individual budget of min. 24,000 CZK which you can turn into a combination of up to 8 days of extra holidays, cafeteria points or pension and/or life insurance

• E-meal vouchers

• Possibility to become a Siemens shareholder and get free stocks

• Various discounts and offers

• Modern workplace in Prague Stodůlky

Organization: Global Business Services

Company: Siemens, s.r.o.

Experience Level: Experienced Professional

Full / Part time: Full-time

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