Customer Service Engineer Level 3 Apprenticeship - Bristol and Wiltshire

Job Description

Siemens Healthineers is one of the world’s largest suppliers to the healthcare industry and a trendsetter in medical imaging, laboratory diagnostics and medical information technology. We have an exciting opportunity for enthusiastic and aspiring individuals to join our Customer Service Engineer Apprenticeship based in the Bristol and Wiltshire area of England, beginning in August 2023. This engineering apprenticeship will involve dedicated training on your journey to becoming a skilled Customer Service Engineer in the healthcare industry and offers a favourable apprenticeship salary and benefits.

In this Customer Service Engineer Apprenticeship role, you will join our field-based engineering team of approximately 200 engineers and be ultimately responsible for installing, repairing, and maintaining our medical systems. You will provide vital technical service support to our customers and work at hospital sites throughout the UK, initially focusing on customer sites within Wiltshire and surrounding area. 

Upon completion of the apprenticeship you will have the opportunity to apply for a full-time permanent position at Siemens Healthineers as a Customer Service Engineer with the opportunity of further education and product training.

To give you an idea of how this flexible Customer Service Engineer Apprentice job will look and feel, here are some things you can expect to do:

  • Attend a local college and work towards achieving a Level 3 Diploma in Electrical or Electronic Engineering, along with a HNC in Electrical and Electronic Engineering.
  • During year 1 of your apprenticeship you will attend college full time. During years 2 to 4 you will be required to attend college 1 day a week.
  • Travel to sites across South Wales and South East England 
  • Attend other Siemens manufacturing sites across the country on temporary short-term assignments
  • Visit the Siemens Healthineers Customer Care Centre in Camberley, Surrey
  • Travel abroad to the Siemens Training Centres in Germany and the US as required

To apply for this Customer Service Engineer Apprentice role, you will need at least four GCSEs at grade 4 (or C) or above, including English Language and Science, and a grade 5 (or B) or higher in Maths.

You will also require excellent communication and interpersonal skills to enable you to work within a team-focused environment. In addition, you must demonstrate attention to detail as the role requires the diagnosis and repair of complex mechanical and electrical problems on high-tech medical products with a need to fix the problem the first time. An interest in ‘fixing and making things’ and a good level of computer literacy is also desirable.

For this Apprenticeship role you will require a full driving licence to enable you to proceed in your role in the business. Therefore, we will provide a £500 fund to cover driving lessons, theory test and practical test fees if you do not yet have your driving license. The expectation will be a full licence pass within the first 9 months of the apprenticeship. In year 2 you will also be provided a van for business use only for the remainder of your apprenticeship.

If the idea of this apprenticeship appeals to you and you are looking to earn while you learn with a Top 100 UK Apprenticeship employer, please apply today!

Siemens Healthineers pioneers breakthroughs in healthcare. For everyone. Everywhere. As one of the most innovative and influential players in the MedTech industry, we offer the chance to help shape the future of healthcare. 

We’re proud to have been recognised as a Top 100 UK Apprenticeship employer in the 2022 Rate My Apprenticeship awards, based on scores from anonymous apprentice reviews.

Globally, we are a team of 66,000 highly dedicated employees pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. We embrace and encourage different viewpoints, backgrounds, experiences and encourage our employees to be themselves and empower them to unleash their true potential. This allows diverse ideas and inclusive approaches to thrive every day.

Organization: Siemens Healthineers

Company: Siemens Healthcare Limited

Experience Level: Student (Not Yet Graduated)

Full / Part time: Full-time

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