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IT Implementation and Service Professional (CRM/CPQ/Salesforce)

Job Description

Position Overview

The IT Service Professional will be responsible for supporting global implementations and service delivery of IT systems in the CRM/CPQ domain based on Salesforce and other market leading platforms. The individual manages parts of the service lifecycle and maximizes the value of the IT Application and work of the IT Service Team to ensure delivery of projects in digitalization of Sales.

This role will serve as a multifaceted IT professional, facilitator, project manager and innovator in driving digital transformation for Sales and CPQ solutions. Role reports to Sr Director in corporate IT Sales CPQ organization unit and works closely with business stakeholders, end users and other technology professionals in a matrixed environment.

Candidates must have a solid understanding of business process concepts and extensive functional and technical knowledge in CRM/CPQ domain. In addition to analytical and troubleshooting skills, the candidate must have outstanding communication skills and the ability to work collaboratively across global teams.

Responsibilities

  • Coordinates with global stakeholder for implementation of IT projects and services
  • Contributes individually to the achievement of IT Project and Service Teams and ensures that the team delivers the desired outcome.
  • Manages parts of the service lifecycle.
  • Acts as “Product Owner Proxy” if required acc. to SCRUM.
  • Implements the product vision, strategy and product details.
  • Supports the owner of the product backlog on IT side.
  • Contributes to the scope definition and roadmap including release planning.
  • Accepts the delivered product increments.
  • Translates user stories into IT requirements.
  • Implements changes.
  • Executes and/or organizes relevant testing.
  • Performs deployment of functional or technical changes.
  • Runs IT operations and maintenance activities according to approved procedures, guidelines and standards.
  • Implements programs and procedures for safeguarding data/information security.
  • Designs and documents existing and changed IT operational processes.
  • Develops necessary service levels in order to fulfill business requirements.
  • Manages help desk escalations, individual coaching and trainings.

Required Knowledge/Skills, Education, and Experience

  • Bachelor’s degree in Business or Engineering
  • Min 5 years of experience in implementation and service delivery of IT systems
  • Strong understanding of CRM and CPQ business processes and technology solutions
  • Salesforce.com experience and/or certification
  • Experience with Agile Tools and methodology
  • Excellent communication and interpersonal skills
  • Consulting experience a plus
  • Professional certifications (ITIL, PMP, Six Sigma, etc.) a plus
  • Travel up to 30%

Organization: Information Technology

Company: Siemens Corporation

Experience Level: Experienced Professional

Full / Part time: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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