Faults Administrator

Job Description

We’re looking for people with the skills and vision to build a better tomorrow. Join our Smart Infrastructure Division as a Faults Administrator and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.

The purpose of this role will be to provide full administrative support to the faults team. To work flexibly within the team to undertake a range of tasks by applying established policies and procedures. To be responsible for queries/problems within own area, following the most appropriate course of action within procedural constraints. To be responsible for continual process improvement for area of responsibility 

It’s incredibly important that our people enjoy working here and therefore we take great pride in having a friendly, helpful and engaging culture. We also appreciate that development and training is important to many and that’s why we have a supportive environment that invests in our employee’s development, whether that’s Chartership, training or mentoring. 

Feel free to click on this link to see what it’s like to work here;

Siemens recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. See our flexibility culture. 
Change the future with us.

•Be aware of the contractual SLA’s for the NHH, HH and sub-metering faults and contribute to achieving these SLA’s. 
•Work to daily and weekly targets set by the faults team leader. Be able to manage own workload to achieve these targets, being flexible to accommodate a change in priorities.
•Monitor and improve industry and customer performance, producing reports to show visibility of this.• To interact with internal and external customers on a daily basis and to resolve any associated queries within the specified timescales.
•Provide full administrative support to the team in relation to process improvement ideas/suggestions. 
•To ensure that the data entered into any of the back-office systems is of a high quality and is accurate.
•To understand and to work within the framework of the Siemens Values.

What you need to make real what matters.

•Educated to at least GSCE/O level
•Ability to manage relationships with customers
•Work in an efficient and flexible manner
•Tackle problems and issues in a logical way
•Willingness to accept and promote change
•Tackle problems and issues in a logical way
•Presentation and negotiation skills

We’ve got quite a lot to offer. How about you?

Our compensation package includes a competitive salary, 26 days holiday, pension and other additional benefits. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.


Organization: Smart Infrastructure

Company: Siemens plc

Experience Level: not defined

Full / Part time: Full-time

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