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Field Support Specialist I - Fire and Security

Job Description

Who designs your future? You do.

Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!

Join our team! Recognized by Fortune as World’s Most Admired Companies 2021

What you will do for Siemens Smart Infrastructure:

Siemens Building Technologies is looking for a Technical Support Specialist for their Parsippany, NJ location. This person fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests.

Responsibilities:

Answer requests for technical support on fire system via phone, emails, and other means of communication. Provide basic support related to product information and product problems that are documented. May escalate more difficult support requests to Technical Support Specialists or Field Support Engineers. Logs all incoming support requests into the company call tracking system in a timely and professional manner. Responds, resolves, and closes support requests utilizing technical training, fellow support personnel, and undocumented, creative solutions. Complete company designated training courses for position to enhance work performance and career development. Special projects as assigned.

Requirements:

All qualified candidates MUST have up to 2 years of the following:

  1. Experience working in a technical support role - via telephone and email.
  2. Strong communication and analytical skills.
  3. Excellent customer service skills.
  4. Proficient in Microsoft Office Products.
  5. Well versed in multiple database entry and reporting functionalities.

Not required but preferred:

  1. Associate’s degree or 1-2 years of vocational technical training
  2. Experience with Fire Safety Panels.
  3. Fire Safety or Hardware technical support experience.

Education:

Associates degree or 1-2 years of vocational technical training preferred. HS diploma or equivalent required. Specialized skill training/certification may be required.

Knowledge and Experience:

Demonstrates a basic knowledge of a technical or specialty area. Generally, up to 2 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.

Benefits:

Competitive salary based on qualifications

Health, dental, and vision plans with options

Matching 401(k)Competitive flex vacation, holidays, and floating holidays

Paid parental leave

Extensive product training and professional career development

Education and tuition reimbursement programs available

We aim to hire top talent and arm them with opportunities to make top money. Siemens is a great place to have a career in a growing business. We are proud that when people join Siemens they rarely leave as shown in our low turnover rate.

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, domestic partner status, disability, weight, height or AIDS/HIV status, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.

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Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Early Professional

Full / Part time: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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