Customer Service and Order processing Agent - Kundenbetreuung und Auftragsabwicklung

Job Description

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Are you brave enough to challenge yourself? 

The Order Processing and Customer Sales (German speaking) will manage the regional software offer, order management and delivery processes. Supporting both the internal and external customers with all sales admin related questions including export control, maintenance renewals, etc. This is a fantastic opportunity to join the Sales Operations team, helping our customers get the software products they need and helping too continuously improve our sale ordering process.

We offer a role with responsibility, independence and the possibility to contribute proactively. We foster a teamwork culture with room for individual development.

You’ll help our customers drive digital innovation by

  • Quote generation, Opportunity tracking via CRM tools.
  • Commercial handling, entering and processing of software product and service orders.
  • Educates customers on applicable product elements, business practices and associated contractual implications.
  • Ensuring timely delivery of software license orders and monitoring and optimizing workflow processes.
  • Support in preparing financial and management relevant reports.
  • Responsible for renewing, up-selling, and closing of maintenance/service/license contracts to a specific region or account.
  • Close cooperation with the account executives and account managers to support customer requirements and identify new opportunities.
  • Collaboration/ Alignment with other Siemens business units.

What do you need to realize what matters

  • Excellent written and verbal communication skills for professional interactions with both internal and external customers. Fluent German and English is required.
  • Experience with SAP is essential, any experience with Salesforce / CRM is highly desirable.
  • A high level of Customer Service experience, both with internal and external stakeholders.
  • Demonstrates and applies knowledge in the field to successfully complete assignments.
  • Independent thinking: Applies advanced skills to resolve problems not covered by existing procedures or practices.
  • Thorough understanding and ability to use modern Microsoft Office Suite of products.

Siemens Digital Industries (DI) is an innovation leader in automation and digitalization. Closely, collaborating with partners and customers, we care about the digital transformation in the process and discrete industries. With our Digital Enterprise portfolio, we provide and encourage companies of all sizes with an end-to-end set of products, solutions and services to integrate and digitalize the entire value chain. Meaningful optimization for the specific needs of each industry, our outstanding portfolio supports customers to achieve greater efficiency and flexibility. We are constantly adding innovations to its portfolio to integrate ground breaking future technologies. We have our global headquarters in Nuremberg, Germany, and have around 75,000 employees internationally.





Organization: Digital Industries

Company: Siemens Industry Software Sp. z o.o.

Experience Level: Experienced Professional

Full / Part time: Full-time

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