Quality Professional (f/m/d) Customer Service

Job Description

Knowledge for the world of tomorrow.

We develop networks that supply our cities with light and heat intelligently and we know our way around automation and digitalization in the process and manufacturing industries. For these and many other future projects, we need smart thinkers who bring skills, creativity, and dedication to the table. People like you! Experienced researchers who boldly broaden horizons, true specialists, and clever minds who like to get to the bottom of things. In short, help us tackle the most exciting challenges and put into practice what really matters. We’ll give you the opportunity to really make a difference. So what are you waiting for? Take your next career step with us. 

What part will you play?
  • In your position as Quality Professional for Customer Service (CS) you support in continuous improvement of process of your global business functions 
  • You will perform 1st and 2nd party audits for ISO 9001,14001 & 45001 and VDA 6.3
  • You perform process audits and coordinate Value Stream Mapping (VSM) or similar methods
  • You conduct Service Partner Audits remote and onsite as well as perform Management Reviews for CS in Germany and Quality Gates for Service Lifecycle Management Process 
  • Furthermore, you support Service Corners globally to standardize their processes related to quality planning, minimum requirement for Test Fields, NCR recording, 8D reports, CAPA etc.
  • Together with SQM, you define part release process (internal & external) for Service Corners 
  • You support to perform Root Cause Analysis (RCA) and you are responsible as Level 4 for product safety responsibility of CS
  • You establish Quality KPIs, agree for yearly targets with CS Mgt & initiate review 
  • You support Lessons Learned workshop and provide feedback for improvement to PLM/SPLM and Technical Product Manager (TPM)
  • Finally, you support for proper recording and reporting of Non-Conformance Costs (NCC) for CS globally as well as in digitalization in QM activities in CS 
What you need to make real what matters.
  • The basis of your success is a master´s degree in mechanical-, electrical engineering or an equivalent subject
  • You have over 10 years experience in the field of Quality Management or Quality Assurance for Customer Service 
  • You are qualified to perform internal audits under ISO 19011 and have conducted internal audits for ISO 9001/, 14001 and 45001
  • You have experience in conducting VDA6.3 audit 
  • Knowledge in quality management in projects business will be an advantage
  • Have intercultural experience and have an understanding about Medium Voltage, Protection & Automation products 
  • You are able to lead inter disciplinary global cross function and good knowledge of use of data analytics tools like Power BI
  • You have fluent German and English skills in written and spoken and you may travel for 5% of your working days 
What we offer. 
  • 2 to 3 days of mobile working per week as a global standard
  • Attractive remuneration package
  • Development opportunities for both personal and professional growth 
  • 30 leave days and a variety of flexible working models that allow time off for yourself and your family 
  • Share matching programs to become a shareholder of Siemens AG
  • Find more benefits here
Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences. 

Make your mark in our exciting world at Siemens.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. - if you would like to find out more about jobs & careers at Siemens.

FAQ - if you need further information on the application process.

Organization: Smart Infrastructure

Company: Siemens AG

Experience Level: Experienced Professional

Full / Part time: Full-time

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