Lead Developer / HRSD Architect

We are hiring a ServiceNow Architect / Lead Developer to provide professional services to lead implementation of the ServiceNow HR Service Delivery module of a cross-functional platform to support the needs of the internal Client. The platform is built for global process with multiple agencies while allowing for agency uniqueness at the data level. The position will be onsite working with stakeholder locally and virtually, conducting workshops and trainings during the implementation, User Acceptance Testing and Go-Live post implementation services.

Job Responsibilities:

• Completes all special projects and other duties as assigned.

• Work closely with on-shore, near-shore and off-shore teams on coordination of monthly releases and implementation.

• Completes all responsibilities as outlined on annual Performance Plan.

• Maintain a current knowledge of ServiceNow product offerings and other supporting technologies.

• Provide appropriate IT associates with technical training, support and secondary documentation for ServiceNow applications.

• Must be able to perform duties with or without reasonable accommodation.

• Researches technical issues using web sites, vendor support procedures and other troubleshooting methods.

• Consult customers on industry and ServiceNow best practices.

• Prepare client facing and internal deliverables that are technology related.

• Lead workshops to gather business/technical user stories.

• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.

• Coordinate and solve complex technical data and transformation issues.

• Service Catalog structuring and Widget development.

• Expertise in complex integration development (SSO, LDAP, REST/SOAP Web Services, JDBC connections)

• Completes all responsibilities as outlined as part of the performance expectation.

• Maintain a current knowledge of ServiceNow product offerings and other supporting technologies.

• Consult customers on industry and ServiceNow best practices.

• Prepare internal stakeholder and internal deliverables that are technology related.

• Lead workshops to gather business/technical user stories.

Minimum Qualifications and Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirement

• Excellent and broad knowledge of ServiceNow, in particular the HRSD module and Employee Service Center.

• Lead all functional and technical aspects of solution delivery including application UI configuration, workflow configuration, development of required specific reporting

• Interface with global ServiceNow technical teams to successfully implement and support the Enterprise Service Management platform.

• Prepare and implement all deliverables for processes and workflow design

• Candidate must be able to handle a fast-paced environment and multitask.

• Minimum 8 years of experience as a key technical resource leading the development of solutions in client environments.

• Experience with Microsoft Windows and Linux administration.

• Demonstrated experience in technical consulting roles and client facing.

• Proficiency with web API’s, Data Integrations/ETL, Relational Databases.

• Quick learner that can adapt to a fast-paced, ever-changing environment.

• Minimum 5 years of ServiceNow implementation experience in a client consulting environment.

• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.

• Bachelor’s Degree in Computer Science, Computer Engineering or a closely related field.

• Self-directed and able to manage changing priorities.

• Knowledge of LDAP, VPN, SSL, SSO, and other such technologies and standards.

• Proven record of successfully managing business relationships.

• Excellent understanding of emerging service delivery solutions, technologies, and methodologies.

Certification

• ServiceNow Certified System Administrator (*Mandatory)

• Certified Implementation Specialist   HR Service Delivery (*Mandatory)

• ServiceNow Micro-Certification – Virtual Agent (Preferred)

• ServiceNow Micro Certification – IntegrationHub (Preferred)