Communications Manager, GTA-West

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Competitive total rewards package.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2022 and Greater Toronto's Top Employers 2022.

Changez l’avenir avec nous

Nous sommes à la recherche de personnes dévouées et talentueuses qui sont en mesure de relever des défis en constante évolution ainsi que de répondre aux besoins de clients ou aux questions de collègues en appliquant des concepts intelligents et en faisant preuve de créativité. Nous favorisons le changement et travaillons avec des personnes animées par la curiosité qui réinventent l’avenir du travail. Rejoignez-nous et, ensemble, nous nous concentrerons sur ce qui est vraiment important : améliorer la vie avec de nouvelles idées et les plus récentes technologies à l’échelle mondiale.

Pourquoi vous aimerez travailler pour Siemens?

• Liberté et conciliation travail-famille : adoptez notre environnement de travail souple et bénéficiez d’un horaire flexible, du télétravail et d’espaces de travail numériques
• Résolution de problèmes parmi les plus importants à l’échelle mondiale : prenez part à des projets passionnants et novateurs
• Environnement mobilisateur et stimulant qui évolue rapidement et comprend une technologie de fine pointe
• Occasions de faire progresser votre carrière et de bénéficier de programmes de mentorat à l’échelle locale et mondiale
• Rémunération globale concurrentielle
• Participation aux bénéfices possible
• Possibilité d’acheter des vacances ou de vendre celles auxquelles vous avez droit, selon votre style de vie
• Contribution à nos initiatives de responsabilité sociale centrées sur l’accès à l’éducation, l’accès à la technologie et le soutien aux communautés, tout en ayant une incidence positive sur la collectivité
• Participation à nos célébrations ainsi qu’à nos événements sociaux et professionnels en dehors des lieux de travail
• Occasions de partager vos idées novatrices et d’être rémunéré pour celles-ci!
• Avantages et réductions pour les employés
• Accent mis sur la diversité et l’inclusivité

Siemens est fière d’avoir été classée huit fois parmi les 100 meilleurs employeurs au Canada ainsi que d’avoir figuré parmi les meilleurs employeurs pour les jeunes Canadiens en 2022 et parmi les meilleurs employeurs du Grand Toronto en 2022.

The Opportunity

Reporting to the Project Director, the Communications Manager is responsible for planning and overseeing the maintenance activities for the communications network in the GTA-West territory, and providing leadership and guidance to a team of S&C Supervisors and their technicians for the territory assigned. The Communications Manager works in close collaboration with the Signals Manager and the Project Director to ensure customer satisfaction is attained through good performance on all the pre-established key performance indicators (KPI’s) for Centralized Traffic Control and Road Crossing performance, in order to maintain a safe and fluid railway operation. This position is based on the West end of the Greater Toronto Area.

Key Responsibilities and Functions

Human & Material Resources Management

• Work with the Project Director and the Signals Manager to hire a team of Signals and Communications Supervisors to manage the day to day needs of the territories.
• Hire and evaluate communications technicians, providing them with leadership and regular face-to-face mentoring through presence in the field to review their territories and work practices.
• Work with the S&C ATP Trainer and S&C OJT Trainer to validate employee knowledge and update the training based on observations and forward-looking needs.
• Oversee the execution of the work performed by a team of communications technicians to maintain the overall communications network, ensuring all the proper instruments, tools and resources are regularly made available to employees to successfully carry out the work.
• Validate all the pertinent details for every trouble call are properly captured by the employees responding to it in the corresponding trouble ticket.
• Ensure proper communications asset inventory levels are made available based on territory needs and that all the material used is properly accounted through all the maintenance service orders.
• Ensure all communications-based testing is completed within their prescribed intervals and the tests are properly recorded and safely stored.
• Develop a process to keep accurate records of the software and firmware versions used on all the territory equipment and ensure they are in accordance with the client’s compliance matrix. Maintain a repository of pertinent configuration files, in the event they need to be reloaded.
• Interact with the GTCS implementation group to understand their pre-implementation testing, potential risks to the operations and potential implications to the communications network maintenance going forward.
• Validate and approve payroll information for communications technicians using the company’s timekeeping system, ensuring the workforce’s time is being properly utilized. Ensure Supervisors are using adequate cost controls to stay within budget.
• Develop an efficient escalation process with the team and assist during the more difficult trouble calls and outages, to ensure they are efficiently resolved and the client is kept informed throughout the process.
• Address escalating issues raised by the Supervisors regarding communications technicians performance or discipline, in conformance with the collective bargaining agreement and applying a method of progressive discipline when required.

Safety & Compliance Management

• Drive compliance with SCP’s and GI’s in order to reinforce quality assurance, performance, and testing timeliness.
• Take a leadership role in finding proactive solutions that would lead to possible improvements in our maintenance operation and reliability, and/or our client’s train operations.
• Ensure that good quality safety and efficiency tests (PMRC audits) are being completed on a regular basis on all employees, to ensure steady compliance of employees with the standards and work safety rules.
• Ensure that employees’ training and records of qualifications are maintained up to date.
• Ensure that all operations are executed in compliance to Federal, Provincial and Corporate safety policies, along with Canadian Rail Operating Rules (CROR) and Transport Canada regulations.
• Investigate thoroughly all incidents, accidents, rules, or work procedure violations and produce a formal report to upper management and the client. Take appropriate measures in conjunction with upper Management, the client and Human Resources.
• Act as an employer representative on the Health & Safety committee.

Client Relationship Management

• Interact with the client on a regular basis to understand their needs and requirements and keep them up to date on territory activities and any issues that may arise.
• Build rapport with the client’s Signal Specialists, Rail Traffic Controllers and their Capital Planning group.
• Gather, organize and provide the client with the information required as per our contracts or upon need (audit reports, etc.).
• Provide SMO Management with regular updates on maintenance activities and client satisfaction.

Required Skills and Qualifications

• At least 5 years of North American railway signals and communications maintenance experience (ATCS radio network equipment, including BCP, WCP and LTE)
• College diploma in a related field (ex: electronics/telecommunications/electrical engineering) or equivalent experience
• Completion of Class I railway signal technician training apprenticeship or equivalent
• Mobilizing leadership and strong organization skills
• Comprehensive working knowledge of grade crossing standards, signal and communication systems and railway S&C standards, specifications and procedures;
• CROR an asset
• Valid driver’s licence required
• Ability to maintain relationships with clients

About us.

We share our ideas and champion the people behind them.

Siemens Mobility is the global market leader for mobility solutions that enable the efficient, safe and ecofriendly transport of people and goods – and help improve the quality of everyday life for millions of people around the globe. Our range of offerings includes rail vehicles, rail automation, road traffic management systems and rail electrification. Our data-driven services offer customers unrivaled value-added in the rail sector. Our intelligent mobility solutions increase the availability of infrastructure, optimize throughput and create a new quality of passenger experience. We call this Ingenuity for Life.

Making a difference together we raised $$385,000 towards charitable contributions, support over 38 non-profit organizations and planted 660 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

À propos de nous

Nous partageons nos idées et soutenons les personnes derrière celles-ci

Depuis plus de 110 ans, Siemens Canada est synonyme d’excellence en ingénierie, d’innovation, de qualité et de fiabilité. Siemens Canada est un leader technologique qui offre des solutions complètes dans les domaines des infrastructures intelligentes et des industries numériques. Nous faisons de ce qui importe une réalité en établissant des normes par notre façon d’alimenter en électricité, d’automatiser et de numériser le monde qui nous entoure. L’ingéniosité nous stimule, et ce que nous créons ensemble vous appartient.

Nous avons changé les choses ensemble en recueillant 385 000 $ au profit d’œuvres de charité, en soutenant plus de 38 organismes sans but lucratif et en plantant 660 arbres dans nos collectivités locales. Siemens Canada compte 2 500 employés et 24 bureaux et installations partout au Canada. Joignez-vous à notre équipe d’environ 293 000 professionnels talentueux dans plus de 190 pays/régions et aidez-nous à relever les défis les plus stimulants pour bâtir un avenir prospère. Alors, qu’attendez-vous? Entamez la prochaine étape de votre carrière avec nous.

Pour en apprendre davantage sur Siemens Canada, veuillez visiter notre site Web au www.siemens.ca.

Toutes les demandes nous intéressent; toutefois, nous communiquerons seulement avec les candidat(e)s sélectionné(e)s.