IT Application Support Engineer

Summary

As an IT Application Support Engineer, you will be supporting enterprise IT applications in the manufacturing area, used by Siemens Healthineers globally in Europe, Asia and the USA. Your tasks and responsibilities will include but are not limited to the following:

IT Support and Technical Expertise

• Ensure a SaaS (Software as a service) and IaaS (Infrastructure as a Service) based enterprise IT-Platform availability 24/7 as well as the application performance
• working hours: 8/5 (Mo.-Fr.)
• on-call: during nights and weekends in team rotation
• Provide 2nd level support within the Incident Management process (e.g. trouble shooting)
• Provide 3rd level support within the Problem Management process (e.g. root cause analysis)
• Take care on the Access Management process
• Contribute to the Knowledge, Release and Configuration Management processes
• Perform the Escalation Management process
• Ensure and control disaster recovery, backup and restore scenarios
• Configure and install enterprise IT applications and/or its components
• Coordinate special technical requests with internal and external IT service providers
• Contribute to implementation of IT application architecture (technology, interfaces, landscape)

Quality/Compliance Management

• Contribute to accurate and up-to-date quality and end-user documentation
• Assist during internal and external audits

Required Knowledge/Skills, Education, and Experience

• Bachelor degree in Computer Science/Engineering and/or Business Management
• 2-5 years of experiences in operational IT Support especially in Incident and Problem Management
• Hands on experience with web-based and cloud applications
• Superior verbal and written communication skills with an emphasis on multicultural sensitivity
• Critical thinking and analysis skills with respect to varying customer and business processes and requirements as they relate to a larger picture
• Strong teamwork skills
• Structured, proactive, and self-directed work style
• Fluent in English

Preferred Knowledge/Skills, Education, and Experience

• German language skills would be a plus and highly appreciated
• Experience in Healthcare industry business processes, esp. in manufacturing
• Experience in the manufacturing area
• Availability for international business travel including Germany, USA and Asia

Basic wage component (gross) and other rewards : starting from 2000 EUR brutto /month + VAR*

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.

What do we offer:

• Variable and Christmas bonus
• Hybrid type of work – combination of telework and work from office
• Flexible Working Hours
• Bridge days – free extra paid leave 6 days per year 
• 3 sick days per year (no doctor’s permit needed)
• In case of sickness 100% salary reimbursement 20 days/ year, this includes max. 10 days/ year for of family care
• Additional pension plan
• 300 EUR for regeneration of work force via cafeteria system
• Wellbeing program – Psychological, Legal and Financial Councelling
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
• Retention program (work anniversary, life anniversary, employee loans)
• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Adjustable standing desk as a standard
• Participation on world famous IT conferences like Microsoft IGNITE for best employees
• Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)