Administrative IT Technician - Smart Buildings - Irving, TX

Job Description

Who We Are | Our Culture:

Siemens Smart Infrastructure connects energy systems and buildings to adapt and evolve the way we live and work through high-profile construction and infrastructure projects such as airports, pharmaceutical plants, data centers, stadiums, universities, military bases, and hospitals.

We live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

What you will do for Siemens Smart Infrastructure?

Are you ready to apply your information technology (IT) talents and customer service skills to a challenging role within the smart buildings segment?

We’re hiring Technology Administrators for the System Performance Management (SPM) application at the Customer service Center (CSC) in Irving, Texas. In this role you will report to the CSC Manager and work on a team of detail-oriented specialists who stand-up and maintain both SPM accounts and Advanced Proactive Services (APS) accounts. Customers rely on these critical Siemens services to alert them of alarm conditions within their building control systems, and to provide reports that gauge the overall health of their systems. You will work directly with Siemens customers, internal Siemens field technicians and numerous colleagues within the CSC itself. You will be an integral part of a 24/7/365 team that provides building automation, fire and security alarms to thousands of commercial customers across North America. The CSC is a component piece of the Siemens Smart Infrastructure (SI) Digital Service Center (DSC) based in Austin, Texas. 


  • System Performance Management (SPM) – Join the SPM team and quickly learn the many aspects of installing, maintaining and supporting all cloud-based applications related to the platform and work towards being an SME for Region Americas
  • Perform similar functions to administer Advanced Proactive Services (APS) accounts
  • Emerging technologies – Be open and ready to proactively learn and support the ongoing and future SPM related updates, migrations, pilot testing and feature expansions
  • Must be Adaptable to client specific needs and developmental processes
  • Handle all aspects of scheduled customer account setup, maintenance and service
  • Cross-training and other duties as assigned
  • Work overtime as assigned


  • High school diploma, state-recognized GED, or state-recognized high school proficiency exam required
  • Windows proficiency – Ability to efficiently navigate the windows environment and understand user accounts, access rights, troubleshooting connectivity, software installations. Experience using and navigating in the DOS command environment is also helpful and necessary to learn the complete SPM installation process.
  • Proficiency with Microsoft Office Applications, with emphasis on Outlook and Excel
  • IT Background – Know the basics of Networking and infrastructure set up
  • Good Communications Skills, both written and oral
  • Strong ability to multi-task and prioritize work daily
  • Attention to detail
  • Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization
  • Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons

Preferred Qualifications:

  • In addition to the above. Applicants need not have these skills to apply. 
  • Existing knowledge of Siemens internal systems and applications, such as:
    • cRSP – Understand the basic operation of cRSP, attend cRSP admin training and become a future team member to help support cRSP/CWP users for Region Americas
    • DesigoCC/Apogee Insight – the basic operation of Insight and DesigoCC to configure and control building alarm points for SPM
    • Global iBase – Basic understanding and access to SAP to reference customer account details. Learn and support iBase as an Administrator for Region Americas.
    • HQ ASSIST – This is the global HQ ticketing system. Learn and utilize the “ASSIST” system report and track SPM related technical requests towards HQ for resolution.


  • Competitive salary based on qualifications
  • Health, dental, and vision plans with options
  • Matching 401(k)
  • Paid parental leave
  • Competitive paid time off plan, holidays, and floating holidays
  • Education and tuition reimbursement programs available
  • Overtime available as required


Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Mid-level Professional

Full / Part time: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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