Senior IT Partner Expert for Digital Essentials and Platforms

Job Description

We are looking for an IT infrastructure professional  Country Digital Core Responsible. Single IT Digital Core Services responsibility for countries. This ensures a holistic view on all local and global services on a (Lead) Country level.

Areas of Responsibility:
  • Digital Core Services Support:
  • Support of local setup for every Digital Essentials/Platform Service project, Service Implementation or Major Service Change.
  • Advise and develop local country services to meet local demand and regulations where/if global services cannot accommodate. Implement independently global strategy and architecture integration. 
  • Demand Management:
  • Advice on and collect IT Infrastructure related demands and ensure end-2-end demand fulfillment to customer and other IT functions for the (Lead) Country.
  • Service Quality & Provider Management:
  • Ensure service quality for local, digital Essentials and Platform services and collaborate with related Value Centers for global services.
  • Manages providers for local service or global services with local component. Collaborate and involve with service owner and contracts management when services or providers do not perform or meet KPIs.
  • Service Lifecycle and Service Management:
  • Service Lifecycle and Service Management for all local provided IN Services, or global services with local component.
  • Escalation Management:
Accountable for fast escalation and support problem resolution for all Digital Essentials/Platform Services/Projects. Ensure feedback loop to respective partners and functions.
• Develop and implement independently ideation based on opportunities of digitalization business.
• Aligns and implement with Siemens IT strategy and architecture (focus Digital Core Services).
• Leads technology trend scouting, searches and evaluates innovation ideas.
• Manages and implements independently the change associated with Digital Transformation (focus on Digital Essentials and Platform Services).
• Lead and implement key initiatives digital essential initiatives cross country on a larger scale.

Dimension of Function/Volume:
Responsible for the delivery of business critical digital core services and technology based projects involving global teams of Service Owners with individual projects potentially costing >1M and having significant business impact e.g. ensuring sales growth.

Key numbers:
- Covering IT services used by between 2,000 and 20,000 employees (within one or more countries)
- Responsible for IT budget sometimes >10M €
- Working across all time zones in large inter-cultural setting
- Objective to influence digital revenue and drive adoption of IT solutions across DI, SI, MO, SFS.

Key measures:
• Customer and User Satisfaction 
• Service Reliability/Availability 
• Creating business value, e.g. by Innovation or Digitalization 
• Cyber security 
• User Adoption rate for agreed tools

Contacts (internal/external):
- RC-xx IT,
- Service Owners/Managers in all IT services units
- IT Cross Functions and Governance
- Business IT
- Advanta
- External start-ups
- External research agencies
- External IT and industry networks

Required Knowledge/Skills, Education, and Experience
•      Minimum a University Degree (Graduate/Post Graduate) in Sciences, Technology or Business
•      At least 10 years experience of consulting / service management experience in technology industry 
• Experience in IT / digital technologies solution/service development
• Experience of working in medium to large projects
• Working knowledge of agile methods, preferred
• Experience of working in multi-cultural teams / international environment 
• Has a solid background with early customer validation in rapid learn-build-test cycles with focus on achieving customer value.
• Maintains technical expertise on all new digitalization products, tools, and systems
• Change management knowledge in the areas of digital business models, IT innovation, process digitization, customer experience, and/or user enablement.
• Agile mindset for quick learn-build-test cycles with focus on achieving customer value
• Fosters a digital mindset
• Thinks and collaborates in ecosystems

*Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state, or local law.

Organization: Information Technology

Company: Siemens, S.A. de C.V.

Experience Level: Experienced Professional

Full / Part time: Full-time

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