IT Support Specialist - EDI Suppliers (1/2 FTE)

Job Description

The EDI Support Specialist position covers the functional responsibility for the rollout and support of the Siemens EDI Service portfolio elements.

Do you have experience with EDI-related processes or in IT Support?
Do you like to communicate with internal and external partners in English and German?
Would you like to grow in IT / EDI?

Would you like to work only 4 hours a day?

Then join our team and help us support our internal and external partners worldwide!

You will support us in the following tasks:

  • Daily support, maintenance and optimization of the existing supplier services integrations and main point of contact for all integration-related questions raised by internal and external partners via email and/or phone
  • Analysis, conception, implementation, and project management for new supplier services integration projects
  • Overall responsibility for the end-to-end processing of service requests within defined response and resolution time frames
  • User support for system-related requests via phone and email
  • Update and maintenance of technical and organizational data in the EDI applications
  • Active contribution to the continuous optimization of the Siemens EDI integration processes
  • Data evaluations for assigned partners

Who are we looking for?

  • Successfully completed vocational training in Information Technology or comparable qualification with at least 3 years of professional experience in the area of IT Customer Support or EDI
  • English language: C1 Advanced in reading, writing, and speaking
  • German language: B2 Upper Intermediate in reading, writing, and speaking is the advantage
  • Basic knowledge of EDI standards EDIFACT, IDOC, XML, CSV and EDI Transfer protocols OFTP2, FTP/SFTP, HTTP/HTTPS, AS2, AS4 is advantage
  • General understanding of Enterprise IT and IT applications and advanced knowhow in IT terminology
  • Experience in P2P (Purchase-to-Pay) processes
  • Computer proficiency in Microsoft Office (Excel, Word, PowerPoint), Outlook, Teams, SharePoint
  • Advanced experience in IT-related 1st and 2nd-level customer support
  • Ability to express oneself clearly, listen, be emphatic, and to deal with the partner's problem in an objective and focused manner
  • Strong analytical skills and a structured, conceptual way of working with a high sense of responsibility
  • Team spirit, sociable, cooperative, and customer-oriented

What can we offer:

  • 5 weeks of vacation.
  • flexible working hours
  • home office (allowance of 100 Czk netto/day)
  • company nursery schools in Prague for better work-life balance
  • An individual budget of benefit points which you can turn into a combination of up to 8 days of extra holidays, cafeteria points or pension and/or life insurance.
  • E-meal vouchers.
  • Possibility to become a Siemens shareholder and get free stocks.
  • Various discounts and offers.
  • Modern workplace in Prague Stodůlky.

Organization: Global Business Services

Company: Siemens, s.r.o.

Experience Level: Early Professional

Full / Part time: Full-time

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