Contract and Performance Manager (f/m/d) for Outsourced Global Managed Training Services

Job Description

Knowledge for the world of tomorrow.

Change is everywhere: Digital transformation, disruptive technologies, and new business models are a few examples. Each of us must cope with this change and constantly adapt. Building new skills and competencies to stay ahead of the game is essential to be future fit and successful. At Siemens, we believe learning is fundamental for sustainable development and business success. 
We foster diversity and a workplace where everyone belongs. As our workplace changes significantly and career paths get more individual, workplace learning is changing: more flexible, more varied, and more tailored to the needs of every individual employee. We transform the way we learn. We strive to cultivate a growth mindset and foster a culture of learning across Siemens to make learning continuous, lifelong, and part of our everyday. 
As Global Learning and Growth (GLG) organization, we orchestrate and shape the Siemens Learning Ecosystem jointly with all our internal and external players. We look for you to join this team to transform together the everyday. 

What part will you play?

As Global Consultant (f/m/d) Learning Operations, you will be a member of the Global Operations Team of Global Learning & Growth (GLG) and be responsible for building, managing and developing the global vendor landscape within the Siemens Learning Ecosystem. 

In particular, you will...
  • Manage contracts Siemens holds with Managed Service Providers (MSP) in the Learning and Development arena, with a strong focus on performance measurement and controlling as well as on productivity increase.
  • Develop, negotiate and implement a meaningful system and metrics of Key Performance Indicators (KPI), including contractual incentives / penalties depending on the MSP performance.   
  • Prepare and Conduct Contract Negotiations together with Siemens Procurement.
  • Develop and implement auditable processes for performance measurement. 
  • Monitor the contract fulfilment regarding quality, quantities, and compliance. 
  • Prepare and conduct Quarterly and Annual Business Reviews with Managed Service Providers.
  • Connect the MSPs with Siemens businesses and Siemens regions by closely collaborating with the Siemens Learning Partners in our Learning & Growth Ecosystem. Furthermore, you will consult on and apply corporate guidance to the Siemens Regions concerning MSP business
  • Develop the Supplier and Vendor Strategy for the Learning Ecosystem of the future
What you need to make real what matters.
  • The basis for your success is a master's degree in Business Administration, Business Management or Economy 
  • You have at least long-term experience in Performance controlling and / or in Business Process Outsourcing of a large, global company. 
  • Moreover, you have proven experience in Contract and Business Process Management
  • Excellent Service Management Expertise and Consulting skills set you apart. 
  • You also have a track record in Project Management with Outsourcing Projects 
  • Ideally, you are familiar with Learning and Development, Trainer Skills and Change Management, 
  • You have strong organizational and communication skills and bring the ability to holistically coordinate the whole value chain of learning from learner's demand to learner's satisfaction. 
  • You are fluent in German and English complete your profile. 

What we offer. 
  • 2 to 3 days of mobile working per week as a global standard
  • Attractive remuneration package
  • Development opportunities for both personal and professional growth 
  • 30 leave days and a variety of flexible working models that allow time off for yourself and your family 
  • Share matching programs to become a shareholder of Siemens AG
  • Find more benefits here
Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences. 

Make your mark in our exciting world at Siemens.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. - if you would like to find out more about jobs & careers at Siemens.

FAQ - if you need further information on the application process.

Organization: People & Organization

Company: Siemens AG

Experience Level: Experienced Professional

Full / Part time: Either

Can't find what you are looking for?