Job Title – Process Associate – Opportunity to Cash
We provide transactional and digital Opportunity-to-Cash services from lead generation to the collection of incoming payments. We support Siemens businesses in driving top-line growth, profitability, cash conversion and customer intimacy. We are increasing efficiency across different businesses through process reengineering, simplification, digital services and Opportunity-to-Cash integration. We act as one global team, jointly delivering maximum value to our customers as their trusted Partner of Choice by driving E2E processes and digital transformation in an entrepreneurial way.
Change the future with us
- Respond to customer inquiries and provide technical support via phone, email.
- Assist customers with setting up, configuring, and troubleshooting issues.
- Log all customer interactions and document issues and solutions in a customer relationship management (CRM) system.
- Escalate complex issues to the Level 2 Technical Support team when necessary.
- Ensure customer satisfaction by providing timely and effective resolution of issues.
- Stay up to date with new updates to provide the best support possible.
We don’t need superheroes, just super minds
- Strong technical aptitude and troubleshooting skills.
- Excellent communication skills, both written and verbal.
- Experience with Microsoft Windows and Microsoft Office applications.
- Ability to multitask and prioritize work effectively.
- Customer service experience is a plus.
We’ve got quite a lot to offer. How about you?
This role is based in Bengaluru. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.
Organization: Global Business Services
Company: Siemens Technology and Services Private Limited
Experience Level: Experienced Professional
Full / Part time: Full-time