Customer Care Representative - Dublin

Job Description

Siemens Healthineers is hiring for a full-time Customer Care Representative opportunity, supporting the Customer Service business, to ensure service delivery is planned and carried out in accordance within Service Level Agreements.

As the Customer Care Representative, you will be responsible for effectively managing all customer requests - from call logging to call completion.

Role Responsibilities:

• Act as first point of contact for Siemens Healthineers customer-related enquiries, forwarding queries to the appropriate areas of the business as needed.

• Receive customer calls/emails and create service incident tickets in the appropriate Service Management system (SAP), ensuring that all checks have been completed before allocating the ticket to the appropriate team/department.

• Process all Field Engineers dispatch requests on SAP, identifying suitable Customer Service Engineer (CSE) by optimising qualifications, availability and location. Record all relevant CSE attendance in SAP.

• Create and manage spare parts as required, synchronizing with Customer Service Engineer customer visit where appropriate.

• Ensure the quality and accuracy of the data of Service Management system and ensuring any errors or omissions are corrected or escalated appropriately.

Skills & Experience:

• Prior experience working in a customer service environment.

• Strong customer service skills.

• ERP Systems experience (SAP experience would be advantageous)

• Excellent written and verbal communication skills.

• Strong organisational skills and ability to prioritise and multi task. 

• Strong team player and ability to work both collaboratively and autonomously as required. 

We'd love you to apply for this Customer Care Representative position in Dublin, so please contact Siemens Healthineers today for details.

Being part of our team:

Siemens Healthineers is a leading medical technology company with a 170-year legacy of first-to-market technologies and product innovations. Passionately driven by empowering healthcare providers to better help their patients, our technologies touch an estimated 5 million patients globally every day. We are committed to helping healthcare providers to succeed and work in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as digital health and enterprise services.

We provide a flexible and dynamic environment with the space to stretch beyond your comfort zone in order to grow both personally and professionally. Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we want you to seek, implement and celebrate your best ideas.

We recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working.

Organization: Siemens Healthineers

Company: Siemens Healthcare Medical Solutions Limited

Experience Level: not defined

Full / Part time: Full-time

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