Customer Services Engineer

Job Description

Want to shape the future of healthcare?

As one of the most innovative and influential organizations in MedTech, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone while working for the best cause there is: Helping people living healthier and longer. Over 65,000 colleagues of us worldwide are working hard to provide the best possible support to healthcare providers at each stage of patient care: diagnosis, prognosis, therapy, and follow-up.

Join us in shaping the future of healthcare together – We will be glad to have you in our team as a Customer Service Engineer.

About our culture

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That is why we invite you to take on new challenges, test your ideas, and celebrate success.

About the team

You will join a team of professionals who have passion and desire to achieve great results. Your contribution will be fundamental to the improvement workflows. We help our customers optimize their operations, maximize performance to achieve better outcomes, and facilitate their path to expanding precision medicine. We are shaping the future of healthcare and we seek to go beyond what is possible today!

About the role

As a Customer Service Engineer, you will be responsible for successfully handling everyday business activities as service incidents, installation, preventive maintenance, and system modification on demand for products within area of expertise.

Areas of responsibilities:

  • Execute service activities coordinated via the Customer Care Center, in an adequate and appropriate manner
  • Escalate incidents according to the defined parameters
  • Reporting ability of incidents using proper documentation
  • Comply with national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthineers

Education & Experience

  • B/Msc in related subject such as Biomedical Engineering
  • Service experience in Laboratory Diagnostics & systems (Biochemistry/Immunology)
  • Analytical skills to diagnose and troubleshoot a problem
  • Excellent business English & MS Office (PowerPoint, Excel, Word)
  • Fluent in Greek language
  • Ability to Travel
  • Teamwork and good communication skill
  • Knowledge of both Greek and English language

Note: This is a field-based position which may require travel and time away from home.

Opportunities to learn and grow

We invest over 10,000 hours in providing our employees best in class trainings about our culture, technology, and products and we have a future oriented performance system based on continuous dialogue on mutual expectations, feedback, and development.

 If you want to join us in transforming the way healthcare is delivered, get in touch with us!

Organization: Siemens Healthineers


Experience Level: Experienced Professional

Full / Part time: Full-time

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