Do you want to join us in helping to fight diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.
Your tasks and responsibilities:
Execute System installation/System Preventive maintenance (PM)/System update/Basic
correct service activities assigned to him, which are coordinated via the Customer Care
Center, in an adequate and appropriate manner.
1. Perform installations/PM/update/basic correct service in his/her area of expertise
independently or under support from Technical support team
2. Communicating and accept all operative advices from the Customer Care Center.
Supporting the SERVOR Service process and ensure optimal performance in all process activities related to within his/her area of responsibility
3. Escalate technical incidents to Customer Care Center(CCC) and Regional Support
Center(RSC) and Regional technical expert (RTE) with timely feedback
Report any customer complaints with proper documentation to Customer Service Execution Manager(CSEM)
4. Ensure the proper use of tool & test equipment and report the usage on any related
service report.
5. Comply to national and local regulations and safety standards, as well as technical and
operational guidelines from Siemens Healthcare
6. Focus and maintain highest customer satisfaction, in particular within the framework of
Siemens Healthcare, Customer Services
7. All responsibilities and jobs must be performed as cost-effectively as possible, taking
profitability into account.
Your qualifications and experience:
Good knowledge in electrical and mechanical, basic IT and networking knowledge
Basic command of English for document reading and writing and technical training in English
Positive attitude, hard-working, self-motivated, able to work under high pressure
Willing to business trip
Colleague degree and above with major in Bioengineering/Electric/Electroics/Machinery
Our global team:
We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. We aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
Organization: Siemens Healthineers
Company: Siemens Healthineers Digital Technology (Shanghai) Co., Ltd.
Experience Level: Experienced Professional
Full / Part time: Full-time