Who designs your future? You do.
Are you looking for a career where you can showcase your technical proficiency and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!
Join our team! Recognized by Fortune as World’s Most Admired Companies 2022
Our Culture:
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
As a member of Siemens Customer Support, you are the key liaison between our customers and supply chain. If you enjoy a fast-paced environment, problem solving and helping people, you’d be a great fit on our team!
What you will bring to this opportunity:
- Self-motivated individuals: team members who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
- Collaborative teammate: team members who build and use cross-functional relationships to bring together ideas, data and insights to get results and continuous improvements.
- Dedicated achiever: Team members who thrive in a fast-paced environment and are determined to meet or exceed customer and business needs.
Responsibilities:
**This is a hybrid role located in Buffalo Grove, Illinois**
- Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat.
- Provide resolutions to our customers, often through creative problem solving and collaboration across the supply chain.
- Promote tools for e-ordering to our customers, actively sign on new contacts.
- Manage incoming Salesforce mailboxes/queues and provide timely, professional responses.
- Complete daily transactions overflow which includes order entry, returns, credits, specials, sample orders, debits, quotes.
- Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
- Provide user support on Siemens online catalog and ordering platform.
- Support the personalized service model by building relationship with assigned zones, territory managers and customer base.
- Assist sales by providing timely responses, reviewing customer needs, and partnering with sales for optimal support to customers.
- Research issues and questions using available information and resources
- Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
- Fully utilize CRM, logging all customer contacts with thorough details and per departments documented instructions.
- Meet proactive customer calls quota each month to ensure high customer satisfaction
- Able to work cross functionally for process improvement and problem resolution.
- Work with 3rd party suppliers on order execution, returns, customer inquiries, product selection and timely order status resolution
- Licensing software support in order placement and binding software.
- Update customer portals as required
- Customer Support On-Line Real Time Chat requests
- All other assigned tasks to support customers directly or indirectly per Supervisor or Customer Support Manager
Requirements
- Team-centric and customer-centric attitude
- Strong organizational and analytical skills
- Superior follow-through and time management skills
- SaaS basic level support experience a plus
- Critical thinking and problem-solving skills
- Strong verbal and written communication skills
- Working knowledge of MS Office
- SAP experience desired
- Salesforce CRM experience desired
- Customer support experience in a dynamic multi-functional customer service environment (retail, food service, call center, etc environments)
- Required education: High school diploma or GED required. Bachelor’s degree preferred.
- Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Benefits:
- Competitive salary based on qualifications
- Health, dental, and vision plans with options
- Matching 401(k)Competitive flex vacation, holidays, and floating holidays
- Paid parental leave
- Extensive product training and professional career development
- Education and tuition reimbursement programs available
We aim to hire top talent and arm them with opportunities to make top money. Siemens is a great place to have a career in a growing business. We are proud that when people join Siemens they rarely leave as shown in our low turnover rate.
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, domestic partner status, disability, weight, height or AIDS/HIV status, protected
Organization: Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Early Professional
Full / Part time: Full-time
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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