Customer Deal Escalation Controller - Tarrytown, NY

Job Description

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.  For everyone. Everywhere.


We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Customer Deal Escalation Controller. This will be a hybrid role based out of our Tarrytown, NY office.


Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.


Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Deal Escalation Controller, you will be responsible for:

Responsible for coordinating, administering, analyzing, and controlling all LOA deals from a financial and operational perspective for the Laboratory Diagnostics businesses in the USA. 

Responsible for special projects including price increase implementation, freight surcharges, maintenance of T&Cs, CPPR and contract compliance management

Job Responsibilities include but are not limited to:

  • Owner of all deal approvals going through LOA for NAM LD and POC; these deals are the most critical for the NAM LD business from volume & strategic perspective  
  • Responsible for coordination of overall LOA process, timelines (including leading and coordinating with Legal, Contract Management, Service, TAO, Q2B, Zone Finance, SCA Finance)
  • Single point of contact for deal financials for LOA deals with critical focus on accuracy & completeness to ensure compliance with books & records 
  • Deal modelling to incorporate scenarios over and above base financials; critical to understand all possible aspects of a deal including financial risks 
  • Responsible for managing current & future pipeline of LOA deals to update NAM LD Leadership Team as well as BA management teams 
  • Owner of regular training sessions for Sales, Q2B, Zone FI, SCA on the LOA process as well best practices for deal escalations 
  • Special projects including but not limited to implementation of price increase, freight surcharges, maintenance of T&Cs etc. 
  • End to end management of initiatives including but not limited to CPPR and contract compliance management
  • Provide support in expert analyses and evaluations of sales performance, trending, and outlook and for the Direct Sales areas in the US
  • Support the US LD Sales budget and forecast processes, in close coordination with the sales, marketing and PC teams


  • BS/BA Degree in Finance/Accounting/Business, or advanced degree, where required, or equivalent combination of education and experience. MBA or Masters in Finance desirable
  • Typically 10+ years of successful experience in a directly related field and successful demonstration of key responsibilities and knowledge
  • Healthcare Industry and/or Siemens Finance experienced desirable
  • Advanced Excel skills, SAP or an equivalent ERP system, Hyperion and Excel
  • Advanced knowledge of processes such as CRM, SCM, PLM (effects on values flow) and the financial support processes
  • Extensive knowledge in financial reporting, controlling and analysis of financial data

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

The pay range for this position in Tarrytown, NY is $145K - $180K annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is 15% of base pay.  Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding the benefits can be found at

Beware of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.  

If you want to join us in transforming the way healthcare is delivered, visit our career site at  

If you wish to find out more about the specific before applying, please visit:  

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.


Organization: Siemens Healthineers

Company: Siemens Healthcare Diagnostics Inc.

Experience Level: Experienced Professional

Full / Part time: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.

Can't find what you are looking for?