Quality Manager

Job Description

Implements overarching quality mission and strategy, and ensures implementation of an open quality culture, for all assigned quality areas. Acts as quality consultant for own organization.

  • May have management responsibility for organizational unit(s) assigned.
  • Leads and/or coordinates dedicated supervisors and professionals.
  • Collaborates with the QM network and business accountable units (e.g. R&D, Procurement, Manufacturing etc.) to achieve quality business goals.
  • Provides and reviews a business - and employee - centered management system including documentation, regulations, methods and IT tools, i.e. with high usability, lean (e.g. value stream mapping), following a risk-based approach.
  • Executes the audit program, increasing transparency, effectiveness and efficiency of QM audits to create a business impact.
  • Drives the development of digital solutions related to quality to continuously improve process effectiveness and efficiency along the customer journey.
  • Implements the global quality programs within the assigned organization and monitors the effectiveness of these programs.
  • Ensures that product safety activities are in line with internal and external regulations.
  • Ensures NPS and CXI measures along the E2E customer journey.
  • Manages quality-specific external communication towards customers and to external authorities.
  • Ensures professional non-conformance (NC) management and reporting.
  • Creates real-time transparency for ad-hoc and routine analysis, instant decision making, preventive action and continuous improvement.
  • Drives quality improvement methods and improves process performance management (e.g. 8D, RCA, FMEA).
  • Ensures that managers and employees have a quality-oriented mindset by promoting role models and sharing best practices.
  • Plans and proposes quality budget, and decides allocation of related financial and personnel resources, within given limits.
  • Executes with P&O the competence management and training system for quality-related competences.
  • Initiates improvement projects using agile and lean methods.
  • Supports the agile/lean transition of the whole organization and coaches team members and managers with respect to agile/lean thinking.
  • Manages organizational unit(s) assigned, and leads and/or coordinates dedicated supervisors and professionals.
  • Implements and adapts the communication to ensure understanding and awareness of specific quality topics.
  • Ensures implementation and improvement of the quality part of the Integrated Management System (including process management) for the respective organization according to the overall quality strategy and respective local regulations.
  • Executes the audit program (including certification where applicable) and assessments.
  • Drives continuous improvement with the management and lessons learned across assigned organizations.
  • Contributes to analyze customer quality requirements and satisfaction (e.g. NPS) appropriately in order to meet customer expectations.
  • Contributes to the identification of internal and external regulations in cooperation with country organization and processes are developed to meet these requirements.
  • Ensures and controls implementation of quality methods and risk management in processes, projects and products (8D, RCA, Q-Gates, FMEA)
  • Ensures and improves the relevant quality reporting including Management Review.

  • Bachelor or Masters’ Degree - preferably technical sciences or related field
  • Knowledge of English - advanced level
  • Proficient in MS Office (PowerPoint, Word and Excel)
  • Internal auditor quality system according to ISO 9001
  • At least two years of experience in same or similar position

  • Excellent communication and interpersonal skills
  • Great Time Management skills
  • Strategic thinking skills
  • Personal Effectiveness
  • Developing others
  • Product-based and data-driven mindset

Organization: Siemens Mobility

Company: Siemens Mobility d.o.o. Cerovac

Experience Level: Experienced Professional

Full / Part time: Full-time

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