Customer Service Engineer MRI Cape Town

Job Description

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Service Engineer – MRI (GRIP TITLE Service Engineer) based in Cape Town, South Africa.

Our global team: Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

Your tasks and responsibilities:

  • You complete a broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customer’s equipment and systems among others
  • You support customers remotely and onsite and provides 2nd and 3rd level user support in case of arising issues
  • You contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories
  • You contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management
  • You may be involved in technical design and developments for service offerings as well as manage sub-contractors and monitor delivery
  • You will support all service processes and ensure optimal performance & efficiency in all process activities related to your area of responsibility
  • You will participate in training courses, including self-study, computer courses and on the job training as well as participate in skills development and knowledge transfer within the Customer Service Team.
  • You will perform any other duties that may reasonably be expected from a Customer Service Engineer
  • In this position, you are expected to contribute to and deliver business processes or detailed technology solutions, in a self-managed and target oriented manner, and thus contributes to team results
  • You communicate and accept all operative advice from the Customer Care Centre; process and ensure optimal performance in all process activities related to within your area of responsibility
  • You escalate incidents according to the defined parameters and inform The Customer care Centre on all escalation issues. You Inform Uptime Service Centre on all escalation issues and report any customer complaints with proper documentation to the CCC
  • You must Ensure the proper use of tool & test equipment and report the usage on any related service report
  • You must Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare
  • You must Maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services
  • All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account

Your qualifications and experience:

  • Diploma in Electrical Engineering (light current) or Electrical Engineering or similar
  • Knowledge and experience on healthcare sector with preferably 5 years’ experience in repair and maintenance of the following modalities: Magnet Resonance imaging
  • Thorough professional know-how in one Sub Job Family, based on practical experience and theoretical foundation
  • Focus on applying and expanding acquired knowledge base
  • Application of knowledge in broader professional context
  • Radiation Quality Assessment experience and knowledge

Your attributes and skills:

·           Demonstrated ability to troubleshoot technical problems

·           Good communication skills verbal and written

·           Attention to detail

·           Ability to work under pressure

·           Strong customer focus and ability to work independently

·           Training skills will be an advantage

Additional Requirements:

Good to know: You must be available on short notice to travel country wide and to Africa due to operational requirements and on long term projects as well as travel outside of the region to assist nationally.

What else do you need to know?

  • This role provides support mainly for the Coastal region however you may be required to support other regions and countries.
  • You need to have a valid passport
  • You need to have a valid South African driver’s license
  • You must not have restrictions to travel within SADC and abroad


We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.

Diversity and Inclusion

Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.

At Siemens Healthineers, we take our differences to heart. We are a strongly knit team of 65,000 Healthineers all driven by the purpose of enhancing the quality of healthcare. We value diversity and inclusion and are committed to equality for all. Our people are all talented in their own unique way. Our diverse backgrounds, experiences and ideas enable us to push boundaries and create new innovative technologies for our customers and patients all over the world. Working with us, you will be part of an international working environment made up of diverse teams and cultures, an environment where everyone is valued and recognized.

***MandatoryPreference will be given to South African candidates from designated groups in line with our company’s Employment Equity targets. Candidates with disabilities are equally welcome to apply.

Organization: Siemens Healthineers

Company: Siemens Healthcare Proprietary Limited

Experience Level: Experienced Professional

Full / Part time: Full-time

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