Create a better #TomorrowWithUs 🚀

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales. 

In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you’ll feel right at home here!

Discover our purpose, culture, and what makes GBS unique! Check out here!

Our MarCom, Sales and Delivery Services (MSD) business line offers expertise in Marketing, Communication, Sales, and Delivery. We deliver services ranging from sales enablement, order-to-delivery processes up to after-sales support. With our end-to-end services we empower sellers, streamline operations, and enable businesses to deliver outstanding customer experiences across all touchpoints.

Are you ready to be part of the change? Come join us!  ⭐

Your mission will be…

• Support contact with customers concerning pre and past due invoices, payment trends, resolution of disputed invoices and others;

• Support team with customer/account queries to ensure sales ledger balances are clean on customer account (reminder and complaint);
• Support team with Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;
• Support the team Notifying Markets of uncollectable debt risks & mitigate where possible;
• Support Responding to incoming collection concerns from the customer and internal stakeholders;
• Support the team with Internal communication and cooperation with AR, Sales, Credit Management, Contact Business Unit’s and Sales Dept.;
• Consistently improving processes and maximizing cash flow for the assigned portfolios;
• Support the team with Investigation of unidentified payments, if requested;
• Support the team with Sales order blocked follow up;
• Support the team with Credit Limit Management;
• Participate in KPIs trends, root cause analysis of mistakes/errors and problem solving;
• Ensure Global and E2E compliance for activities performed in team;
• Support the team Executing identified business and internal controls of Collections processes;
• Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts.

We are looking for someone with…

• Degree in Accounting, Finance, Economics or similar;

• Proficiency in Spanish – minimum C2 level (able to communicate freely with customers and sales managers);
• Strong computer skills, including SAP and Microsoft Office applications (Word, PowerPoint, Excel);
• Ability to work under pressure, in a changing environment;
• A continuous learning attitudes;
• Able to propose and implement improvements in procedures;
• Strong problem solving and analytical skills;
• Strong customer focused attitude with a commitment to quality and customer service;
• Good communication skills and ability to work as a team member.