Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.   

Transform the everyday with us! 

Smart Infrastructure Buildings Sustainability Client Service Managers (CSMs) are the customer interface for various service programs within the Sustainability business unit including Performance Assurance Service Programs (PASPs) and Maintenance Service Programs (On-site and Digital Remote) and are responsible for ensuring presentation of deliverables, customer satisfaction, financial performance, coordination of problem or shortfall resolution, coordination with internal resource and external subcontractors and promote service growth for Sustainability service programs.

This CSM will support a portfolio of work in the Syracuse/Albany area. The ideal candidate will be based in this area. 

As a Smart Infrastructure Buildings Sustainability Client Service Manager, you will:

• Manage Deliverables and Customer Experience for Sustainability Service Programs
• Ensure customer satisfaction and promptly respond to inquires and ad hoc requests
• Present or coordinate the presentation of all deliverables to external customer including maintenance(s) performed, monitoring and annual M&V reporting. This will include coordination with both internal and external resources for timeliness completion of deliverables.
• Maintain continuous customer communication via Navigator Dashboard & on-site or virtual meetings
• Ensure understanding of guarantee & SIEMENS/CLIENT responsibilities
• Ensure understanding of all aspects of assigned service agreements & invoicing. Complete administrative tasks as required for invoicing and payments.
• Facilitate execution of contract amendments during the guarantee and performance phase
• Ensure Successful Financial Performance of Assigned Sustainability Service Programs through:
• Timely execution of service agreement bookings, renewals and maintenance planning
• Achievement of order intake and revenue margin targets
• Utilize service agreement performance tracking tools for contract analysis and strive to improve underperforming contracts
• Accurately enter time and expenses
• Review Monitoring & Reporting Outcomes to Proactively Address Underperformance & Opportunities
• Address areas of underperformance that have or are likely to result in customer dissatisfaction or guarantee shortfall through coordination with customer and internal Sustainability management.
• Address opportunities for further optimization of customer facilities through coordination with customer, Sustainability and/or Service Sales, and Sustainability management.
• Collaborate with Sustainability Asset Management team regarding Distributed Energy Systems (Solar PV, Battery Storage, etc.) performance to ensure optimization and prioritization of maintenance.
• Support the Development of Robust Sustainability Service Programs Throughout Customer Lifecycle
• Coordinate during project development to ensure ongoing service value & cost-effectiveness in new service programs
• Leverage opportunities to grow or rescope service programs to incorporate Siemens service portfolio, especially digital and remote services, to drive continuous facility optimization for assigned customers.
• Proactively pursue knowledge of Smart Infrastructure service lines and collaborate with Business Development Manager for new opportunities and how they may address a customer’s needs
• Strive to identify additional service growth opportunities within assigned portfolio through routine deliverables or ad hoc engagements with customers. Provide status updates and next steps to assigned supervisor and provide support to sales to close the opportunities.
• Oversee timeliness, quality and presentation of all deliverables associated with assigned service programs while maintaining outstanding customer satisfaction.
• Review recommendations from proactive maintenance, monitoring and annual M&V reports and oversee internal and external coordination to address known areas of underperformance that are or are likely to result in a contractual shortfall, or that present opportunities to further support their customer's goals.
• Ensure successful financial management of assigned service agreements including:
• Timely execution of service agreement bookings, renewals, and maintenance planning in coordination with Branch and Sustainability administrative support.
• Meeting or exceeding order intake (SARR) and revenue margin targets for assigned service agreement portfolio.
• Provide customer support in developing outcome-based service programs designed to leverage proactive fault identification and remote resolution to ensure a positive ESCO customer experience and to set the stage for future digital and remote services to ensure successful long-term building performance.
• Actively identify additional service growth opportunities within their portfolio and have knowledge of service offerings that may fit to a customer’s needs. CSM should also provide support to sales and development for the additional service growth opportunities.

You will make an impact with these qualifications:

Basic Qualifications:  

• High school diploma or state-recognized GED
• On-the-job experience working within:
• The Building Technology industry
• Energy Savings Performance Contracting industry
• Engineering HVAC or Building Automation, Fire Alarm, or Security systems
• Experience with Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver's license with limited violations 
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Demonstrated experience in demand-side energy services or Certified Energy Manager preferred
• Associate degree from a two-year/technical college or bachelor's degree
• 5+ years of experience in the building technology industry

Ready to create your own journey? Join us today. 

About Siemens:  

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce 

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. 

Curious to see what a Client Service Manager does every day?