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Customer Service & Office Support Manager Finland, Siemens Financial Services

Vacature ID
490922
Geplaatst sinds
09-jan-2026
Organisatie
Siemens Financial Services
Vakgebied
Customer Services
Bedrijf
Siemens Financial Services AB, sivuliike Suomessa
Ervaringsniveau
Mid-level Professional
Type functie
Fulltime
Werkvorm
Hybride (plaatsonafhankelijk/kantoor)
Type contract
Vast contract
Locatie(s)
  • Espoo - Uusimaa - Finland
We are hiring a Customer Service & Office Support Manager to drive digital and people development and manage the day-to-day operations including KPI fulfillment.                 

About Siemens Financial Services (SFS)

We at SFS provide business-to-business financial solutions. Our outstanding combination of financial expertise, risk competence and industry know-how enable us to build tailored innovative financial solutions. With these, we facilitate growth, create value, improve competitiveness, and help customers access new technologies.

About Nordic Operations

Our vision is to be the preferred choice in the market by together transforming the future of Operations. Our Customer Service and Office Support teams are at the heart of this transformation, blending advanced CORE Systems, AI Agents, and the expertise of our people to fulfil our mission of enable growth and build enduring relationships by providing exceptional service for customers and stakeholders.

About the Role

We are seeking a dynamic Customer Service & Office Support Manager to lead our Finnish teams through an exciting phase of development and digitalization. This is a unique opportunity for someone passionate about driving change, developing people, and leveraging technology and data to shape the future of customer service.

Main responsibilities:

  • Oversee day-to-day operations of Customer Service and Office Support, ensuring efficient, high-quality service and achievement of KPIs.
  • Manage and plan for workflow peaks and troughs, maintaining consistent service delivery.
  • Lead recruitment, coaching, development, and recognition of team members.
  • Foster a culture of continuous improvement and drive productivity and customer satisfaction through data analysis and process development.
  • Provide performance analysis for Operational Review meetings.
  • Collaborate with stakeholders at both local and Nordic levels.
  • Participate as a member of the Nordic Operations Manager Team (NOMT-forum).


What do we expect from you?

  • Strong interpersonal and leadership skills, with enthusiasm for developing people.
  • Results-oriented mindset and a passion for achieving shared goals and KPIs.
  • Proficiency in customer experience and a passion to improve customer satisfaction and productivity through combining process development with curiosity and knowledge about new technologies.
  • Customer-centric approach, with the ability to make data-driven decisions.
  • Excellent collaboration and communication skills.
  • Academic degree in a relevant field (or equivalent experience).
  • Fluency in English and Finnish, both written and spoken.

What we offer

  • A key role in shaping the future of Customer Service and Office Support in a dynamic, evolving organization.
  • A positive, trust-based working atmosphere where growth and development are encouraged.
  • The opportunity to work with a dedicated team: nine colleagues in Customer Service (including student workers) and two in Office Support.
  • Inclusion in the Nordic Operations leadership community.

  • Health - comprehensive occupational healthcare
  • Brand new office spaces
  • Fitness & wellbeing - Gym benefit, massage benefit, exercise, culture, and lunch benefits
  • Work-life balance - Flexible working hours and a flexible hybrid work model to help you plan your work and life

Join us!  

We are looking forward to receiving your online application in English latest by 25th January.  

If you have any questions about the role or working with us, please contact Katja Austero, Nordic Operations Manager, +358 105112340.
She is available on Monday 12th January, 14:00–16:00, Friday 16th January 14.00-16.00 and Thursday 22nd January 14:00–16:00.