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Senior Product Specialist

Vacature ID
494273
Geplaatst sinds
11-feb-2026
Organisatie
Siemens Healthineers
Vakgebied
Customer Services
Bedrijf
Siemens Healthcare Pte Ltd
Ervaringsniveau
Experienced Professional
Type functie
Fulltime
Werkvorm
Hybride (plaatsonafhankelijk/kantoor)
Type contract
Vast contract
Locatie(s)
  • Singapore - - Singapore
Do you want to contribute to the future of healthcare? As Siemens Healthineers values those who dedicate their energy and passion to this cause, our company’s name is dedicated to our employees. It’s their pioneering spirit, blended with our long history of engineering in the ever-evolving healthcare industry that truly makes us unique as an employer.


We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone in order to grow both personally and professionally. Sound interesting?


Then come in and join our team as Senior Product Specialist, Diagnostics to install and configure new systems, train customers, update software, and ensure that assigned systems stay fully operational. The incumbent must solve difficult systems and applications problems, training customers on corrective and preventive measures.

 

Your Role:
  • You will see your role as a business function as well as a support function, and will interface accordingly with the Customer Care Center (CCC), customer service engineers, second level support, Informatics, sales representative, marketing and empowered teams.
  • You will work with the CCC, taking the ownership of customer applications and systems events, to plan and finish actions that will result in the most effective resolution of customer events in a timely, efficient, and productive manner.
  • You will be responsible for the customer satisfaction for assigned systems, demonstrating proactive attitude and actions to optimize their performance and image. Develop and maintain relationships with top customers.
  • You will install and configure systems, working with Customer Service Engineer (CSE) and Sales, and train customers, all with highest quality standards and meeting timelines.
  • You will update system software in accordance with deadlines set by the company. Inform customers of the advantages to be gained by the update and organizing training if necessary
  • You will contribute to creating a motivated, positive, and communicative atmosphere, with tight teamwork with all other colleagues and departments. Communicate commercial information and opportunities closely with Sales.
  • You will assist in Product Demonstrations.
  • You will discuss with customers actions taken to resolve events and explaining any further actions that may be required.
  • You will use good judgment to decide when to instigate the escalation process in order to resolve a customer event. Work to deadlines in preparing information for management and colleagues when requested.

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/
 

Your Expertise:
  • University Degree in Chemistry, Hematology, Microbiology, Medical Technology or equivalent in a relevant life science subject.
  • At least 5 years of relevant experience in Hospital/Clinical Research Diagnostic Laboratory or Diagnostic Company (In-vitro).
  • Software proficiency (MS Office Applications; Word, Powerpoint, Excel, etc).
  • Proficient in English; both written and spoken.
  • Good team player and also able to demonstrate independence and self- motivation.

Who we are:  
 
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. 
 
How we work: 
 
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens.com/careers 
 
As an equal opportunity employer, we welcome applications from individuals with disabilities. 
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities. 
 
To all recruitment agencies:  
 
Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.