Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.  

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. 

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in everyone's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As Customer Service Engineer, you will act as a technical expert for our portfolio of MR scanners. Your role will involve servicing and maintaining complex MR scanners, making your experience and passion for hands-on work essential for your success in this position.

We offer an exciting and varied job where you will have the opportunity to work in hospitals nationwide within Denmark and become part of both a local team and an international organization.

This role is also ideal for recent graduates who wish to combine theoretical knowledge with hands-on work in advanced medical technology, supported by structured training and mentoring.

This role will involve daily travel to customer sites throughout Denmark but with the primary focus on Jylland and Fyn, for which a Category B driving license is required.

You will receive comprehensive training in our equipment and products.

Your role: 

·       Servicing and maintaining complex MR scanners, with the potential to expand to other modality areas in the future.

·       Taking ownership of tasks and see them through – with support from experienced colleagues.

·       Ensuring that that any outstanding issues are always addressed by providing accurate and honest information about actual status of the open tasks.

·       Contributing to our success through an open and adaptable approach to responsibilities, where flexibility is key.

·       Maintaining strong relationships and developing long-term customer partnerships by collaborating closely with our account managers to ensure customer satisfaction and retain them as our valued customers.

·       Providing technical expertise to the sales team when needed.

Your expertise: 

·       A higher education background in electronics, mechanics, and/or automation or network engineering is an advantage.

·       Knowledge of electronics and electrical safety aspects is essential.

·       Experience with service and maintenance of complex systems is an advantage – but motivation to learn MR technology is just as important.

·       Strong communication skills and ability to resolve technical solutions directly with customer.

·       Fluency in English & Danish, both written and spoken is also required.

·       Adept at building and maintaining customer relationships.

·       Organized and capable of managing multiple tasks simultaneously.

·       A team player who excels at networking and collaboration within a large organization.

·       Willingness to take responsibility, including for your own learning, and unafraid to ask questions.

Technical skills Required:

·       Strong knowledge and understanding of electronic systems and components is essential for the role, and experience with service and troubleshooting is considered an advantage.

·       Experience with diagnostic tools and software for troubleshooting complex systems will be an asset.

·       Experience with servicing of electronic systems and components.

·       Knowledge of mechanical systems and their maintenance.

·       Understanding of network technology and the ability to troubleshoot network issues.

·       Practical experience with tools and equipment for repair and maintenance, including remote service and IT tools.

·       Ability to read and understand technical manuals and documentation.

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