Siemens  Global Business Services (GBS) enables Siemens AG units worldwide and external customers to accelerate their business transformation into a sustainable and digital future. Its portfolio comprises services driven by expertise and latest technology - with a strong focus on innovation and digitalization in areas like Business Administration, People & Organization, Supply Chain Management, Sales, Marketing and Engineering. Siemens GBS serves its clients globally out of four major regional hubs. We offer the opportunity to work in an international service network that fosters flexible mobile working while focusing on customer outcomes. Are you ready to make your ambitions a reality? Join us now!

As Operations Manager for Order Delivery Management within the Business Line MarCom, Sales and Delivery, you will lead and manage ODM service teams (approx. 60 colleagues) located in the GBS Central Eastern Europe Hub. You will be accountable for operational excellence, people leadership, continuous improvement, and customer satisfaction across Order Management and Contract Administration services.

Main Responsibilities

Operational Leadership

• Oversee day-to-day operations for Order Management and Contract Administration teams, ensuring timely and high-quality service delivery.
• Ensure compliance with service-level agreements (SLAs), process standards, and internal controls.

Customer & Stakeholder Engagement

• Closely collaborate with internal customers to identify optimization opportunities and align on strategic improvements.
• Build and maintain strong, trust-based relationships with stakeholders to ensure service quality and customer satisfaction.

Digitalization & Continuous Improvement

• Actively drive and participate in digitalization initiatives to enhance processes, efficiency, and user experience.
• Promote automation and standardization while encouraging innovation across teams.

Cross-Functional Collaboration

• Cooperate with other service lines — including Credit & Collection Services and Sales / After-Sales Services — to secure seamless end-to-end process delivery.

People Leadership

• Lead and develop ODM teams by providing strategic direction, coaching, motivation, and constructive feedback.
• Promote a positive work culture focused on performance, engagement, communication and retention.
• Ensure adequate training, knowledge-sharing, and skill development.

Performance Management & Reporting

• Monitor and analyze KPIs, operational metrics, and capacity to ensure effectiveness and continuous improvement.
• Translate insights into actionable plans and initiatives.

Business Growth & Financial Management

• Identify and pursue opportunities for further business expansion within the service scope.
• Support budget planning and take responsibility for the financial performance of your service area.

Requirements & Qualifications

• Proven leadership experience in an operational management role, ideally within Shared Services, Business Services, or a global corporate environment.
• Strong knowledge of Order Delivery Management, Order Management, Contract Administration or related end-to-end processes in a mid- to large-sized international company.
• Strong customer service mindset with the ability to influence, inspire, and guide teams through change.
• Fluent in English & German, with excellent communication, presentation, and negotiation skills.
• High IT affinity and demonstrated experience with digitalization and process automation.
• Strong analytical abilities, structured thinking, and data-driven decision-making.
• Ability to work independently, manage multiple priorities, and operate effectively in agile and project-driven environments.
• Well-organized, self-motivated, adaptable, and possessing a growth mindset.

What Siemens is offering beyond a great career opportunity?

More time to rest

• Up to 33 days of vacation (5 weeks of holiday + up to 8 extra days from the benefits budget).
• The option to take unpaid leave for rest or travel.

Flexibility and home office

• Flexible working hours and the ability to work from home, with a contribution towards home office expenses.

Individual benefits budget

• A personal budget of at least CZK 34,000 to buy selected benefits from categories finance, wellbeing, and health.

My finance

• Contributions towards pension and/or life insurance and/or DIP from your benefits budget
• Employee stock ownership plan share in the company's success.

My wellbeing

• Cafeteria system from the benefits budget.
• E-meal vouchers.
• Company nursery in Prague and Ostrava to support working parents.
• Exclusive employee offers and discounts.

My health

• Discounted MultiSport card.
• Access to premium healthcare and crisis support.

Siemens is an equal opportunity employer. We promote equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

We are committed to forming a diverse team that represents various perspectives and skills. Problem solvers and entrepreneurs are welcome. Discover our exciting world at Siemens at  www.siemens.com.