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Customer Care Executive (Contract)

Vacature ID
515930
Geplaatst sinds
04-aug-2026
Organisatie
Siemens Healthineers
Vakgebied
Customer Services
Bedrijf
Siemens Healthcare Sdn. Bhd.
Ervaringsniveau
Experienced Professional
Type functie
Fulltime
Werkvorm
Alleen op kantoor/werkplaats
Type contract
Vaste termijn
Locatie(s)
  • Kuala Lumpur - Kuala Lumpur - Maleisië
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Our broad portfolio includes enterprise imaging IT, AI-powered decision support, as well as eHealth and patient engagement solutions. It comprises business intelligence, performance management tools and tele operations solutions, innovative cardiology IT, digital pathology as well as diagnostics IT and lab automation.

Then come and join our Malaysia team as Customer Care Executive, and you will be responsible for managing inbound contact center calls from the hospital's Imaging Department, ensuring patients and hospital staff receive prompt, accurate, and professional assistance. The candidate will also be required to support after-office-hours operations on a rotational shift basis.

Your Role:
  • Handle inbound calls from hospital clients, specifically customers from the Imaging Department, with professionalism and efficiency. 
  • Address customer enquiries, appointment-related queries, and general information requests in a timely and courteous manner. 
  • Accurately log, document, and follow up on customer interactions and escalations using relevant contact centre systems. 
  • Support after-office-hours operations on a rotational shift basis, including evenings, weekends, and public holidays as required. 
  • Maintain patient confidentiality and always adhere to data privacy requirements. 
  • Collaborate with internal teams and hospital stakeholders to resolve customer concerns and improve service delivery. 
  • Prepare basic reports and correspondence using Microsoft Office applications as required.
Your qualification and experience:
  • 3 years’ experience in a contact center or customer service environment/patient centre. 
  • Familiarity with healthcare or hospital-related services, particularly within imaging or diagnostic settings. 
  • Experience with CRM or ticketing systems or call management platforms, Microsoft Excel & Outlook, Basic reporting, Call logging systems.

Your competency:
  • Putting your customers' needs first. Customer-focused businesses foster a company culture dedicated to enhancing customer satisfaction and building strong customer relationships.
  • Focus on what is important and create a sense of urgency while successfully managing multiple priorities by implementing tracking and follow-up mechanisms to ensure rapid progress.
  • Allowing employees to act on their own behalf and delegation on the other hand, is giving enough lead for them to act on your behalf as their manager.
  • Providing guidance, feedback, and support to help individuals improve their skills and achieve their goals. creating opportunities for individuals to learn, grow, and advance in their careers. This can involve providing training and development programs, mentoring, job shadowing, or job rotations.
To find out more about the specific business, have a look at https://www.siemens-healthineers.com/en-my

Who we are:

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.