Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our goal is to optimize processes and provide services driven by expertise, in areas such as business administration, human resources, supply chain management, sales, marketing, and engineering. Through innovation and digitalization, we facilitate the achievement of a successful and sustainable transformation.

In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries. Check here, and get to know more about GBS.

Are you ready to be part of the change? Come join us!

Your mission will be…

• Receive client requests (external or internal) for interventions via phone (AWS), email (Outlook), etc;
• Open tickets in the Corporate GSP tool, updating the client file if necessary (address, email, phone number, SAP numbers, installed equipment, etc.);
• Create unknown clients in the Corporate GMDM tool in order to import them into GSP;
• Reassure and inform clients (via email or phone);
• Clarify the technical request to prepare the offer in the Corporate iQuote tool before sending it to the client;
• Schedule/confirm interventions with stakeholders using the Corporate GSP tool;
• Call the concerned clients if needed;
• Manage the administrative part of the intervention (solvency check via GMDM/GSP, HSE requirements in GSP, clarification of the iQuote/GSP order, travel preparation using the Corporate Concur tool, report management in GSP, etc.).

We are looking for someone with…

• Mandatory: Proficiency in French- minimum C2 level (able to communicate freely with customers and sales managers); 
• English is required to communicate with Siemens delivery centers and others;
• SAP knowledge (Module MM/FI, - SD) will be a plus;
• Enjoy working with several Siemens specific IT tools;
• Good knowledge of Microsoft Office (Outlook, Excel, Word);
• Service Attitude, customer oriented and problem-solving mindset;
• Strong communication skills (both orally and writing);
• Accuracy and ability to multi-task will help make you a success;
• Strong work ethic - we are always acting in name of Siemens.

What you can expect from us…

A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.

In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

What makes us proud as an employer:

·        Merco – Companies and Leaders with the Best Reputation in Portugal (#1 Tecnology/Manufacturing)

·        Forbes – World’s Best Employers (#1 Engineering & Manufacturing)

·        LinkedIn – LinkedIn Top Companies (#2)

·        OnStrategy – REPSCORE 2024: Brands’ Reputation in Portugal (#1 Engineering & Electronic Services)

·        Fortune – World’s Most Admired Companies (#1 Industrial Machinery)

·        SSON – Top 20 most admired Shared Services Organizations and Global Business Services in 2024

Please attach your CV in English.

#Siemens #PeopleAtSiemens #GBSpartnerofchoice

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!