This is a remote position

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?  

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives. 

• Prepare cost estimates and scope proposals based on recommendations and information provided by field personnel for the repair of Commercial Building HVAC, Fire/Life Safety, or Security equipment.
• Assist customers by recommending the correct solution that best meets the customer’s needs and equipment operability.
• Send proposals to the customer, client services manager and appropriate field personnel based on local workflow. 
• Track and follow up on customer correspondence to secure approval for needed repair work. 
• Coordinate with assigned supervisor and other team members to identify source and cost of repair parts and/or services as needed. 
• Prepare and provide turnover documentation to branch service coordinators to ensure proper completion of work. 
• Track and maintain assigned proposals and purchase orders.  
• Report unresponsive customers or delayed approvals to Field Quote Center Supervisor for escalation to local service team as needed. 
• Provide feedback on team processes/procedures to improve the overall effectiveness and efficiency of the Field Quote Center.
• Deliver outstanding customer service and support.

You'll make an impact with these qualifications: 

Basic Qualifications: 

• High school diploma, state-recognized GED 
• 2+ years of administrative experience and organizational skills 
• 2+ years of experience collaborating with cross functional teams
• 2+ years of prioritizing and responding to customer inquiries via email, phone calls and/or databases
• Demonstrated proficiency with Microsoft Office Suite and PC skills based on applicable work experience
• Demonstrated ability to communicate effectively/professionally (verbal and written) and provide quality customer service to remote customers, field technicians and operations teams 
• Ability to manage multiple tasks and prioritize workload based on current demand
• Qualified candidates are required to work in a home-based, virtual environment
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship 

Preferred Qualifications: 

• Knowledge/aptitude of Commercial Building Mechanical, Electrical and Plumbing systems based on applicable work experience (HVAC, Fire/Life Safety, and Security construction, sales, administration & project management etc.)
• Associate's degree or bachelor's degree
• Field Technical Experience in the Mechanical Industry, HVAC, Fire/Life Safety, Construction, and/or Security Systems industry
• Demonstrated understanding of business processes, standard practices, tools, and financial systems in support of commercial building systems
• Estimating and/or sales experience in the Mechanical Industry, HVAC, Fire/Life Safety, Construction, and/or Security Systems industry

About Siemens:  

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. 

Our Commitment to Equity and Inclusion in our Diverse Global Workforce 

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #LI-TAG #ZoneNOC-EREF #Remote #security #commercialsecurity Electrical wiring, fire alarms, Fire Alarm Technician, fire alarm system, Fire alarm control panel, Building safety interfaces, safety devices, nicet, nfpa, siemens, Fire Sprinkler System, Sprinkler Fitter, Sprinkler Inspector, Backflow Preventer